We just had to get this off of our collective chests! So many good intentions, so many rating categories, so many people to review, so many people really want the review and so many bosses simply never get around to it. What’s wrong with this picture? Listen in as we b***h and moan.

John talks with us about creating the time and space to know someone else. He talks about what we don’t notice when we interact with someone else, about what we take for granted and about how to pause and how to slow down. John is a researcher, academic and writer who is often in HBR, and the Sloan Management Review. He has published a number of books on dialogue, power, and teams. You can find his most recent HBR piece here. If you’d like to contact John and find out about all his brilliant work, you can do so here.

Dr. Zinsser, an expert in the psychology of human performance, talks about how to stop history repeating itself; if you failed at something in the past, how to be confident that it won’t happen like that in the future. He tells us that to be confident, it does not mean you have to be obnoxious. And he discusses how to be confident even when you do not yet have validation that you can do it.

You can find Dr. Zinsser’s book, The Confident Mind, here.