Merging Trades & Building Culture with Chris Radi | Bridging the Gap: If These Walls Could Talk

In this episode of Bridging the Gap: If These Walls Could Talk, hosts Jim Williams and Zita Billman sit down with Chris Radi, General Manager at McVay—a Pittsburgh powerhouse formed from the merger of three legacy companies in plumbing, HVAC, sewer, and electrical services.Chris shares the story of McVay’s rapid growth, from trenchless sewer pioneers to a fully integrated service provider, and how smart leadership, intentional logistics, and a people-first approach have created a culture of collaboration across the Pittsburgh region.You’ll hear how McVay:✅ Grew from three distinct companies into one trusted brand✅ Maintains a strong culture across a mobile, distributed workforce✅ Uses vertical management to lead specialized teams in plumbing, HVAC, sewer, and electrical✅ Tackles complex jobs others turn down—including trenchless sewer line replacement✅ Offers whole-home solutions, including generators and ductless systemsFrom behind-the-scenes call center logistics to a hilarious story about a vintage toilet, Chris gives us a look into how McVay blends old-school grit with forward-thinking systems to deliver top-notch service.🎙️ Want to learn more or have a topic you’d like us to cover? Drop it in the comments or connect with us on social!👍 Don’t forget to like, subscribe, and leave a review—it helps us keep these conversations going!#McVayPlumbing #PittsburghTrades #HomeServices #TrenchlessSewer #BridgingTheGap #IfTheseWallsCouldTalk #CultureDrivenBusiness