Member Engagement Breakthroughs: Insights from Engage 2025

#13. Hosts Neil Benson and Sarah Penn dive deep into the world of Australian superannuation. This week, they're joined by an insightful panel of guests—including Emma Jonceski (Aware Super), Cathy Duncan (TCS), Alana Devitt (CoreData), Dan McKean (Chandler), and Zoe Sheehan (TAL)—as they unpack all the highlights from the IBRC Engage 2025 Future of Member Engagement, Comms, and Experience Forum.

From industry stats that’ll make you rethink member engagement, to personal stories and clever ideas buzzing around the conference, you’ll hear the latest on how funds are transforming their communications, the role of technology and AI, and the untapped opportunities to enhance member experience. Get ready for candid conversations, practical examples, and future-focused thinking—all designed to help you, your fund, and your members stay ahead in a rapidly evolving super landscape. Let’s get into it!

Thanks to our special guests from Engage 2025:

1. Emma Jonceski on LinkedIn: https://www.linkedin.com/in/emmajonceski
2. Cathy Duncan on LinkedIn: https://www.linkedin.com/in/cathyduncan1
3. Alana Devitt on LinkedIn: https://www.linkedin.com/in/alanadevitt
4. Daniel McKean on LinkedIn: https://www.linkedin.com/in/daniel-mckean-a0b6bb22
5. Zoe Sheehan on LinkedIn: https://www.linkedin.com/in/zoe-sheehan-045a62121

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Sarah Penn, CEO of Mayflower Consulting

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Neil Benson, Founder of Novagentic

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