Mastering the Art of Patient Communication

This episode explores the essentials of effective doctor-patient communication in today’s rapidly changing healthcare landscape, particularly in an era influenced by “Dr. Google” and increased patient access to information. Dr. Katie Schabel, Professor of Orthopaedic Surgery at Oregon Health and Science University, draws from her experience as both a clinician and educator to discuss practical strategies for building trust, demonstrating empathy, and fostering shared decision-making with patients. Topics include the “four E's” of communication - engage, empathize, educate, and enlist - as well as tips for tackling complex conversations around surgical risks, optimization, and misinformation found online. Host: Robert Orfaly, MD, MBA, Editor in Chief, AAOS NowGuest: Katie Schabel, MD, Professor of Orthopaedic Surgery, Oregon Health and Science University