People like buying from people; no matter what industry, or the size of the transaction, people are looking for information and results.

That approach has been the backbone to success for Mark Minnis, from Minnis Hospitality Supplies, who joins

Rai in this episode explores all about customer satisfaction from the point of view of one of the most trusted hospitality suppliers in Australia.

Mark opens up with how a missed opportunity opened the door to one of the best changes that he has ever made. How often can we say that a missed opportunity has been the best thing?

Pulling in his knowledge from the trade world, Mark approaches his customers in much the same manner, giving the customer exactly what they need, not what they want.

Wait?! You cannot just give them what they need. If they ask for someone then surely, it’s what they need, isn’t it?

The Customer is always right or, that’s what they say.

Find out what’s hot in the hospitality world, and how you can “stretch that dough”.

Where Covid has scraped us back to the ugly beginnings, it has proven to be a blessing in disguise as it has shown that the foundations many have built upon, may just be cracking from the pressure we thrust open it.

Listen to Mark Minnis serve some appetizing dishes.

You have been listening to the Coffee Commune, a big thank you to our guest speaker and a big thank you to you our audience for listening!

About our Guest Mark Minnis

Minnis Hospitality Supplies

Email:mark@minnishospitalitysupplies.com.au

Phone: 0428 384 774

Links:

LinkedIn: https://www.linkedin.com/in/mark-minnis-1b508824/

Facebook: https://www.facebook.com/Therighttoolsfortherightjob

Twitter: https://twitter.com/atminnis

Website:

Mark Minnis brings innovation to commercial kitchens to increase the profits of your business. Minnis Hospitality Supplies is the go-to solution, for your equipment needs.

Please connect with us for coming on board as a sponsor or sharing feedback about how we can make the show better for you by dropping an email at agency@thepodcastboss.com. We look forward to hearing from you!

This episode was produced by The Podcast Boss.