Episodios

  • REPUBLISHED Ep 147 Performance Conversations — Bruce Sullivan

    REPUBLISHED Ep 147 Performance Conversations — Bruce Sullivan
    Jan 6 2026
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    22 m
  • 177 More Sales, Less Marketing — Frances Pratt

    177 More Sales, Less Marketing — Frances Pratt
    Dec 30 2025
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    24 m
  • REPUBLISHED 124 Unmasking Leadership —Dan Silberberg

    REPUBLISHED 124 Unmasking Leadership —Dan Silberberg
    Dec 23 2025
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    27 m
  • 176 Mystery Shopping: CX Secrets—Michelle Pascoe

    176 Mystery Shopping: CX Secrets—Michelle Pascoe
    Dec 16 2025
    In this episode with Michelle Pascoe, we lift the lid on mystery shopping and what it really reveals about leadership, service, and customer experience. From why traditional surveys fail, to how insight-based mystery shopping exposes what leaders never see when they are not present, this conversation explores how organisations can turn observation into improvement. We also look at generational expectations, the role of robotics, and why human connection still matters more than ever. SOUNDBITES Mystery shopping explained beyond the myths.Why surveys fail when feedback goes nowhere.What leaders miss when they are not on site.How insight-based reports outperform tick-box scores.The role of human connection alongside robotics.What Gen Z expects from seamless service.Why Net Promoter Score needs context to matter.Turning customer data into real improvement. ABOUT MICHELLE PASCOE Contact: https://www.michellepascoe.com LinkedIn: https://www.linkedin.com/in/michellepascoe/ Renowned for her expertise in the hospitality industry and backed by over three decades of experience, Michelle Pascoe is a Mystery Shopping expert, a Certified Speaking Professional delivering conference keynotes on the Customer Experience as well as workshops on Customer Service Excellence to frontline teams. ABOUT PODCAST HOST, NINA SUNDAY Nina Sunday’s latest book, ‘’Manage Self, Lead Others: Constructive Conversations, True Self-Leadership, and Culture You Can’t Fake’’ now on Amazon - paperback, Kindle or audiobook. Amazon USA ⁠⁠⁠⁠https://a.co/d/3WaplI9⁠⁠⁠⁠ Amazon Australia ⁠⁠⁠⁠https://amzn.asia/d/0KwghaM⁠⁠⁠⁠ If you would be willing to leave a review so others know it’s a good read, Nina would appreciate it. === Brainpower Training Australia To learn more about face-to-face training programs with Nina Sunday or one of her experienced Facilitators from Brainpower Training Pty Ltd in Australia Pacific, visit: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/signature-programs/⁠⁠⁠⁠⁠⁠⁠⁠⁠ === Speaking site: NinaSunday.com To visit Nina Sunday's speaker site for global in-person speaking bookings visit: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.ninasunday.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠ === LinkedIn: Connect with Nina Sunday on LinkedIn ⁠⁠⁠⁠⁠⁠HERE⁠⁠⁠⁠⁠⁠ === Blog To subscribe to Nina Sunday's blog go to ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/ ⁠⁠⁠⁠⁠⁠⁠⁠⁠and scroll to bottom of page to register. Learn more about your ad choices. Visit megaphone.fm/adchoices
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    25 m
  • REPUBLISHED Ep 137 Constructive Conversations—Andrew Bryant

    REPUBLISHED Ep 137 Constructive Conversations—Andrew Bryant
    Dec 9 2025
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    32 m
  • 175 AI ROI: Cutting Edge in AI Today—Mahesh Thakur

    175 AI ROI: Cutting Edge in AI Today—Mahesh Thakur
    Dec 2 2025
    Mahesh M. Thakur is a former executive with Microsoft, Amazon, Intuit, and GoDaddy, and brings battle-tested experience from Silicon Valley. In this episode, Mahesh M. Thakur explains: how companies are getting AI adoption wrong why boiling the ocean fails why every organization needs a Chief AI Officer (CAIO) to align data, models, and leadership vision into one cohesive strategy. Youtube video link: https://youtu.be/m3S1KxBQmgk TALKING POINTS [1:55] Why every organisation now needs a Chief AI Officer (CAIO). [1:55] Why companies fail at AI adoption (“boiling the ocean”). [5:25] How to get AI ROI fast using a test-and-learn method. [8:46] Why alignment and culture matter more than technology. [15:02] Why internal data + internal models = long-term competitive advantage. [4:41] How AI exposes leaders with fixed mindsets [14:46] How Silicon Valley thinking influences AI leadership. [9:55] Why RPE (revenue per employee) is the new metric. [5:25] Why AI is a “force multiplier” for leaders. ABOUT MAHESH M. THAKUR https://maheshmthakur.com/ LinkedIn: https://www.linkedin.com/in/maheshmthakur/ MORE ABOUT Mahesh M. Thakur is a globally recognised Master Certified Coach and former tech leader with Microsoft AI, Amazon, Intuit, and GoDaddy. With over 10,000 hours of executive coaching for the C-Suite, Mahesh M. Thakur is named in the Top 100 Executive Coaches worldwide. Before dedicating his career to coaching, Mahesh managed and grew a $600M+ P&L and helped shape cultures of innovation, having worked alongside industry icons, including Bill Gates and Satya Nadella. His insights and thought leadership have been featured in Forbes, Yahoo Finance, and Business Newswire. ABOUT PODCAST HOST, NINA SUNDAY Nina Sunday’s latest book, ‘’Manage Self, Lead Others: Constructive Conversations, True Self-Leadership, and Culture You Can’t Fake’’ now on Amazon - paperback, Kindle or audiobook. Amazon USA ⁠⁠⁠https://a.co/d/3WaplI9⁠⁠⁠ Amazon Australia ⁠⁠⁠https://amzn.asia/d/0KwghaM⁠⁠⁠ If you would be willing to leave a review so others know it’s a good read, Nina would appreciate it. === Brainpower Training Australia To learn more about face-to-face training programs with Nina Sunday or one of her experienced Facilitators from Brainpower Training Pty Ltd in Australia Pacific, visit: ⁠⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/signature-programs/⁠⁠⁠⁠⁠⁠⁠⁠ === Speaking site: NinaSunday.com To visit Nina Sunday's speaker site for global in-person speaking bookings visit: ⁠⁠⁠⁠⁠⁠⁠⁠https://www.ninasunday.com/⁠⁠⁠⁠⁠⁠⁠⁠ === LinkedIn: Connect with Nina Sunday on LinkedIn ⁠⁠⁠⁠⁠HERE⁠⁠⁠⁠⁠ === Blog To subscribe to Nina Sunday's blog go to ⁠⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/ ⁠⁠⁠⁠⁠⁠⁠⁠and scroll to bottom of page to register. Learn more about your ad choices. Visit megaphone.fm/adchoices
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    25 m
  • Ep174 Innovation is a Game of Inches—Nigel Collin

    Ep174 Innovation is a Game of Inches—Nigel Collin
    Nov 18 2025
    Want to know how small, consistent steps can drive big results? How bottom-up ideas with top-down strategy create lasting innovation? This episode features Nigel Collin, an innovation and adaptability expert helping leaders build teams that make improvement a daily habit. Experience our episodes in a whole new way and watch every video version on our YouTube channel HERE Subscribe to catch each episode release. Soundbites [00:00] Adaptive mindset through curiosity and continuous learning. [00:44] Innovation, creativity, AI, and workplace culture. [01:08] Adaptive teams that make innovation a daily habit. [02:00] Motorbike journey launched grassroots innovation research. [05:00] Indigenous Australians transforming dialysis care. [07:00] Innovation as iterative improvement. [08:20] Operational and relational innovation. [09:00] Communication and inclusion. [10:15] Unlearn creativity – insights from George Land’s NASA test. [12:30] Small wins create confidence and momentum for innovation. [13:45] Psychological safety and permission as drivers of innovation. [14:30] One small improvement saving six figures. [15:10] Grassroots ideas with organisational purpose and vision. [18:45] Three actions – give permission, clarify goals, make people feel heard. [19:20] Growth mindset opens curiosity and adaptability. [20:00] Replace “yes but” with “yes and” to keep ideas alive. CONTACT NIGE|L COLLIN Website: https://www.nigelcollin.com.au/ LinkedIn: https://www.linkedin.com/in/nigelcollin/ ABOUT PODCAST HOST, NINA SUNDAY Nina Sunday’s latest book, ‘’Manage Self, Lead Others: Constructive Conversations, True Self-Leadership, and Culture You Can’t Fake’’ now on Amazon - paperback or kindle. Amazon USA ⁠⁠https://a.co/d/3WaplI9⁠⁠ Amazon Australia ⁠⁠https://amzn.asia/d/0KwghaM⁠⁠ You can read the Kindle version on your PC, laptop or phone; you don’t need a Kindle device. Feel free to leave a review so others know it’s a good read. === Brainpower Training To learn more about face-to-face training programs with Nina Sunday or one of her experienced Facilitators from Brainpower Training Pty Ltd in Australia Pacific, visit: ⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/signature-programs/⁠⁠⁠⁠⁠⁠⁠ === NinaSunday.com To visit Nina Sunday's speaker site for global in-person speaking bookings visit: ⁠⁠⁠⁠⁠⁠⁠https://www.ninasunday.com/⁠⁠⁠⁠⁠⁠⁠ === LinkedIn: Connect with Nina Sunday on LinkedIn ⁠⁠⁠⁠HERE⁠⁠⁠⁠ === Blog To subscribe to Nina Sunday's blog go to ⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/ ⁠⁠⁠⁠⁠⁠⁠and scroll to bottom of page to register. Learn more about your ad choices. Visit megaphone.fm/adchoices
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    25 m
  • Ep173 Reinventing Innovation—Nils Vesk

    Ep173 Reinventing Innovation—Nils Vesk
    Nov 4 2025
    Want to know the secret to leading with creativity, driving innovation, and making AI your competitive edge? Nils Vesk, founder of Ideas with Legs and author of The Reinvention Spirit and Innovation Archetypes, shares how leaders can turn ideas into impact. Experience our episodes in a whole new way and watch every video version on our YouTube channel HERE Subscribe to catch each episode release. Soundbites [01:44] How AI shifts the role of human imagination [03:08] Moving past fear and resistance to AI adoption [03:27] Three essentials of behavior change [06:49] The four phases of innovation [08:37] Behavioural science, data, and futurist thinking [09:31] Innovation behaviors across organizations [12:44] Continuous improvement vs. Innovation [14:40] Why leaders should ask big-picture questions [15:07] Making innovation a habit – why five minutes is enough [16:35] Psychological safety vs. stopping ideas [17:04] The “20 ideas” muscle technique [19:33] Overcoming a mental blank and strengthening creative neuroplasticity CONTACT NILS VESK Website: https://nilsvesk.com/ LinkedIn: https://www.linkedin.com/in/nilsvesk/overlay/contact-info/ ABOUT PODCAST HOST, NINA SUNDAY Nina Sunday’s latest book, ‘’Manage Self, Lead Others: Constructive Conversations, True Self-Leadership, and Culture You Can’t Fake’’ now on Amazon. Amazon USA ⁠⁠https://a.co/d/3WaplI9⁠⁠ Amazon Australia ⁠⁠https://amzn.asia/d/0KwghaM⁠⁠ === Brainpower Training To learn more about face-to-face training programs with Nina Sunday or one of her experienced Facilitators from Brainpower Training Pty Ltd in Australia Pacific, visit: ⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/signature-programs/⁠⁠⁠⁠⁠⁠⁠ === To visit Nina Sunday's speaker site for global in-person speaking bookings visit: ⁠⁠⁠⁠⁠⁠⁠https://www.ninasunday.com/⁠⁠⁠⁠⁠⁠⁠ === LinkedIn: Connect with Nina Sunday on LinkedIn ⁠⁠⁠⁠HERE⁠⁠⁠⁠ === Blog To subscribe to Nina Sunday's blog go to ⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/ ⁠⁠⁠⁠⁠⁠⁠and scroll to the bottom of the page to register. Learn more about your ad choices. Visit megaphone.fm/adchoices
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    25 m
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