Making AI Work: Lessons from PwC’s Transformation

In this episode of The New CCO Brief, Megan Noel, former Senior Managing Director for communications and corporate affairs at PwC, shares how change management was the key to unlocking AI’s full potential. From upskilling 75,000 employees to building trust across the organization, she reveals the practical strategies that made AI work at scale—and why communicators are best positioned to lead this transformation.