What do wedding dresses and taxi accidents have in common? Meet Renee Rogers, the founder of ONO, a revolutionary SaaS platform transforming how fleet operators handle post-accident reporting worldwide.

In this episode of Magic in the Cloud, Renee shares her remarkable journey from selling bridal gowns in Kent to managing 500 fleet vehicles in London, and ultimately building a tech company that's solving a problem the industry has ignored for decades. Her story is filled with unexpected pivots, resilience, and the kind of grit that only comes from real adversity.

What You'll Learn:

• How fleet accident reporting is broken (think: scraps of paper, hour-long hold times, and 20% reduced brain capacity during stress)

• Why ONO is saving fleet operators 10+ hours per week and reducing vehicle downtime by 100+ hours annually

• The surprising connection between wedding sales skills and navigating male-dominated industries

• How childhood cancer shaped Renee's fearless approach to entrepreneurship

• The power of embracing vulnerability as a strength, not a weakness

• Practical insights on expanding from UK to US markets

Whether you're building a startup, navigating career transitions, or simply interested in stories of human resilience, this conversation delivers authenticity, wisdom, and actionable insights.

🔗 Connect with Renee Rogers: LinkedIn: Renee Rogers (tagline: "Let's not meet by accident") Instagram: @the_CEONo

🔗 Learn more about ONO and request a demo for your fleet

Chapters:

00:00 - Introduction: From Bridal to Fleet Management

03:12 - The Broken System: Current State of Fleet Accident Reporting

06:45 - How ONO Works: The Driver Experience

09:20 - Business Impact: Time Savings and ROI for Fleet Operators

13:18 - The Bridal Industry Origins: Selling Double Glazing to Wedding Dresses

17:34 - Reading the Room: Navigating Complex Sales Dynamics

20:15 - The Pivot: From Wedding Consultancy to Fleet Admin

23:42 - Growing the Fleet: From 44 to 500 Vehicles

26:50 - The Birth of ONO: When You Can't Find a Solution, Build It

30:28 - Leaving During COVID: Taking the Entrepreneurial Leap

33:15 - Collaboration Over Competition: The Fleet Tech Ecosystem

36:40 - Innovation Roadmap: Geofencing, Dash Cams, and Data Integration

40:22 - Breaking Into Male-Dominated Industries

44:35 - The Power of Authenticity and Embracing Support

47:50 - US Market Expansion: Differences and Opportunities

52:18 - 60 Seconds on a Camel: The Egypt Story

56:30 - Dealing with Doubt and Moving Forward Daily

59:45 - Childhood Cancer: Losing an Eye at Age Two

63:20 - Turning Adversity into Strength

66:40 - The Decision to Go Public: Advocating for Others

69:25 - Family Influence: Raised by a Village

72:10 - The Power of Appreciation and Gratitude

75:50 - Final Thoughts and How to Connect

Subscribe to Magic in the Cloud for more conversations with authentic leaders who are building lasting cultures and driving innovation through genuine care for both customers and employees. Like this episode if Quinn's journey from farm to factory floor inspired you, and share it with someone who could benefit from her insights on leadership and finding work-life integration.

In this inspiring episode of Magic in the Cloud, host Joseph Griffith welcomes Quinn Williams, Vice President of Marketing at Preco, for an authentic conversation about leadership, manufacturing innovation, and the unexpected ways our backgrounds shape our careers. From her roots on a Wisconsin dairy farm to leading marketing at a cutting-edge custom manufacturing company, Quinn shares how early lessons in discipline and responsibility continue to influence her approach to business and life.

Key Takeaways:

• Dairy farm discipline translates directly into business leadership and reliability
• Employee retention secrets: variety, collaboration, and genuine care create 35+ year tenures
• Manufacturing can be the most interesting industry when you embrace diversity of projects
• The importance of educating existing customers about your full service offerings
• Why "show your work" applies to everything, not just calculus
• Mentors shape us in ways we don't realize until years later
• Being present for your kids while maintaining career ambitions is possible
• Sometimes career pivots happen for the simplest reasons (like struggling with chemistry)
• Customer partnerships thrive when you can bridge the gap between "need now" and "ready later"
• Taking things less seriously as you mature leads to better decision-making

Chapters:

0:00 Intro

0:40 Meet Quinn Williams - From Dairy Farm to Manufacturing Marketing

2:15 Chemistry Class Career Pivot - Why Veterinary Dreams Changed

4:22 Preco's Evolution and Unique Market Position

6:18 The Gap-Bridging Service Model

8:45 Employee Retention Secrets - Why People Stay 35+ Years

12:30 Keeping Manufacturing Interesting and Diverse

15:42 Marketing Transformation at Preco

18:35 The "I Didn't Know You Did That" Challenge

22:15 Pivotal Mentor - Gary Bistrom, The Ag Teacher

26:48 The Importance of Thanking Your Mentors

28:30 Recharging Through Kids' Sports and Family Time

32:15 Farming Heritage and Modern Parenting

35:20 Personal Time and Disconnecting

37:45 Advice to Younger Self - Taking Things Less Seriously

40:30 Contact Information and Closing

Connect with Quinn Williams:

• Email: Quinn.Williams@PrecoLLC.com
• Company Website: PrecoLLC.com

Subscribe to Magic in the Cloud for more conversations with authentic leaders who are building lasting cultures and driving innovation through genuine care for both customers and employees. Like this episode if Quinn's journey from farm to factory floor inspired you, and share it with someone who could benefit from her insights on leadership and finding work-life integration.

In this powerful episode of Magic in the Cloud, host Joseph Griffith sits down with Greg Wojcik, Chief Revenue Officer at Royal Transportation Services, to explore what it truly means to put customers first in today's competitive business landscape. Greg shares his unique philosophy of being a "Customer Relations Officer" rather than just focusing on revenue, revealing how this mindset shift has driven success across multiple industries including pharmaceuticals, logistics, and transportation.

Short description: Discover how customer-first leadership transforms businesses and drives sustainable growth through authentic relationships and operational excellence.

Tune in for insights on: Customer journey mapping, relationship-driven business growth, leadership philosophy in transportation and logistics, operational excellence strategies, building trust in high-stakes industries, servant leadership principles, Polish immigrant work ethic, mentorship and succession planning, parenting lessons applied to business, military precision in customer service

Key Takeaways:

- Revenue follows relationships - focus on customer success first, money second

- Everyone in your organization should be a Customer Relations Officer

- Internal operational excellence enables exceptional customer service

- Hire people who genuinely want to be there and understand the mission

- Apply parenting principles to customer relationships - patience, nurturing, unconditional support

- Military precision and formation flying as metaphors for customer alignment

- The transportation industry suffers from commodity thinking - differentiate through expertise

- Succession planning requires ego-free leadership and hiring people smarter than yourself

- Blue-collar immigrant values still drive modern business success

- Trust is the foundation of all meaningful business relationships

Chapters:

0:00 Intro

0:40 Meet Greg Wojcik - Introduction and Background

1:41 The Customer Relations Officer Philosophy

2:38 Journey to Royal Transportation Services

3:03 Early Career in Pharmaceutical Manufacturing

7:14 Transportation as Customer Journey Partner

10:02 The Anti-CRO Approach - Customer First

12:13 Magic in Cloud Framework Discussion

13:25 Blue Collar Work Ethic and Team Culture

16:02 Blue Angels Formation Flying Metaphor

19:03 Sales Operations and People Framework

20:18 Everyone as Customer Relations Officer

24:06 Creating Meaning vs Being Data Driven

25:06 Transportation Industry Misconceptions

29:09 Strategic Partnerships and Risk Management

31:28 Restaurant Service Parallels

33:38 Personal Background and Polish Heritage

34:00 Key Influences - Sandy, Renee, Jim

37:04 Military Leadership Inspiration

40:00 Level Five Leadership and Succession

43:36 Managing Stress Through Customer Focus

44:17 Personal Accomplishments - Becoming a Father

47:58 Applying Parenting to Customer Relations

51:04 Selfless Love and Customer Focus Philosophy

53:36 Contact Information and Closing Thoughts

56:46 Outro

Quote of the show: "We want your success. The money will figure that out. Don't worry about it."

Subscribe to Magic in the Cloud for more conversations with visionary leaders who are transforming industries through innovative thinking and authentic leadership. Like this episode if Greg's customer-first philosophy resonated with you, and share it with someone who needs to hear these leadership insights.

#MagicInTheCloud #CustomerFirst #Leadership #Transportation #Logistics #BusinessGrowth #CEO #Entrepreneurship #Salesforce #CloudSolutions #CustomerService #RelationshipBuilding #BusinessStrategy #PharmaLogistics #SupplyChain #TrustBuilding #SuccessionPlanning #Mentorship #WorkEthic #BusinessPhilosophy