Episodios

  • EP 277 Elevating MSPs with 5G: The Rythmz Advantage

    EP 277 Elevating MSPs with 5G: The Rythmz Advantage
    Jul 17 2025
    In this live episode of MSP Unplugged, recorded at PAX8 Beyond, we sit down with Leonard Dimiceli, VP of Channel at Rythmz. Rythmz is opening up new opportunities for MSPs in the 5G space, helping providers deliver enhanced connectivity and better customer experiences in challenging environments. Leonard shares how their forward-thinking approach is empowering MSPs to expand their offerings and meet client demands in ways traditional solutions can't.

    Full Video Podcast Link: https://youtu.be/dSYr4yEk-pA

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    MSP Unplugged

    https://mspunplugged.com/

    Paco Lebron from ProdigyTeks

    Email: paco@mspunplugged.com

    Rick Smith from Renactus Technology

    Email: rick@mspnplugged.com

    Corey L Kirkendoll from 5K Technical Services

    https://linkedin.com/in/coreykirkendoll/

    Leonard Dimiceli from Rythmz

    https://www.linkedin.com/in/ldimiceli/
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    29 m
  • EP 276 Checking in with Checkpoint – Live from PAX8 Beyond

    EP 276 Checking in with Checkpoint – Live from PAX8 Beyond
    Jul 15 2025
    In this on-site episode of MSP Unplugged, we’re live from PAX8 Beyond with special guest Dave Meister, Global Channel Leader at Check Point Software Technologies. We sit down with Dave to talk about the evolving cybersecurity landscape, how Check Point is enabling MSPs to stay ahead of modern threats, and what’s coming next in partner enablement, AI, and threat prevention. It’s a candid, high-value conversation from the expo floor — packed with insight for today’s security-focused MSPs.

    Full Video Podcast Link: https://youtu.be/o6OebkAIETY

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    MSP Unplugged

    https://mspunplugged.com/

    Paco Lebron from ProdigyTeks

    Email: paco@mspunplugged.com

    Rick Smith from Renactus Technology

    Email: rick@mspnplugged.com

    Corey L Kirkendoll from 5K Technical Services

    https://linkedin.com/in/coreykirkendoll/

    David Meister from Check Point Software Technologies

    https://www.linkedin.com/in/davemeister1/
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    25 m
  • EP 275 Live from TechCon Unplugged – Chicago Road Show!

    EP 275 Live from TechCon Unplugged – Chicago Road Show!
    Jun 24 2025
    In this special live episode of MSP Unplugged, recorded at the TechCon Unplugged Road Show in Chicago, we shift the focus from problems to solutions. Following our March session in New Jersey where we asked, "What keeps you up at night?", this time we’re talking about what we’re doing to sleep at night. We dig into the strategies, changes, tools, and mindset shifts we’re implementing to keep operations running smoothly, protect our clients, and take some of the pressure off as MSPs. From automation to smarter client management — this is about staying ahead, staying sane, and getting some well-earned rest.

    Full Video Podcast Link: https://youtu.be/1CMU6l_kDrg

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    MSP Unplugged

    https://mspunplugged.com/

    Paco Lebron from ProdigyTeks

    Email: paco@mspunplugged.com

    Rick Smith from Renactus Technology

    Email: rick@mspnplugged.com

    Corey L Kirkendoll from 5K Technical Services

    https://linkedin.com/in/coreykirkendoll/
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    57 m
  • EP 274 Here Comes MSPOGs

    EP 274 Here Comes MSPOGs
    Jun 18 2025
    Live from Pax8 Beyond 25 in Denver, CO! In this special on-the-road episode, Rick Smith and Corey Kirkendoll sit down with Juan Fernandez and Paco Lebron to talk about their bold new venture: MSPOgs — a platform built by MSPs for MSPs. We unpack the origin story of MSPOgs, why the MSP community needs a new kind of leadership, and how this initiative aims to foster collaboration, mentorship, and real peer support. Paco steps away from the co-host mic to share his personal passion behind the mission, alongside Juan's relentless drive to uplift the industry. If you’ve ever felt like you're building your MSP in a silo — this episode will hit home. Highlights:
    • The vision behind MSPOgs and what makes it different
    • How MSPs can find strength through community
    • Real stories from the front lines of MSP leadership
    Subscribe for weekly episodes of MSP Unplugged — where real stories meet real strategies for IT pros and MSPs. #MSP #MSPOgs #Pax8Beyond #ITCommunity #MSPUnplugged #JuanFernandez #PacoLebron #CoreyKirkendoll #MSPLife #MSPLeadership

    Full Video Podcast Link: https://youtu.be/pM8fPZc_Wfk

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    MSP Unplugged

    https://mspunplugged.com/

    Paco Lebron from ProdigyTeks

    Email: paco@mspunplugged.com

    Rick Smith from Renactus Technology

    Email: rick@mspnplugged.com

    Corey L Kirkendoll from 5K Technical Services

    https://linkedin.com/in/coreykirkendoll/

    Juan Fernandez

    https://www.linkedin.com/in/1jf/
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    32 m
  • EP 273 What's in your Tool Bag? Choosing the Right Stack for Your MSP

    EP 273 What's in your Tool Bag? Choosing the Right Stack for Your MSP
    Jun 3 2025

    In this week’s episode of MSP Unplugged, we open up the digital tool bag—not to list brands or promote platforms, but to talk strategy. Whether you’re building your MSP from scratch or re-evaluating your tech stack, this conversation is about making smarter, more sustainable choices.

    We dive into the mindset behind tool selection:
    🧠 What questions you should be asking
    🧰 How to build a flexible, future-ready stack
    📉 What happens when you over-tool or under-tool
    ⚙️ Why integration and workflow should lead the conversation

    If you’re serious about efficiency, profitability, and building a business that scales—this episode is your blueprint.

    #MSPUnplugged #ClientOnboarding #MSPProcesses #CustomerExperience #MSPBusiness

    Full Video Podcast Link: https://youtu.be/Dkyw4rHGRzY

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    MSP Unplugged

    https://mspunplugged.com/

    Paco Lebron from ProdigyTeks

    Email: paco@mspunplugged.com

    Rick Smith from Renactus Technology

    Email: rick@mspnplugged.com

    Corey L Kirkendoll from 5K Technical Services

    https://linkedin.com/in/coreykirkendoll/
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    45 m
  • EP 272 Vendor Loyalty: Embracing Innovation and Excellence with Our New Partner

    EP 272 Vendor Loyalty: Embracing Innovation and Excellence with Our New Partner
    May 27 2025

    Breaking up with a vendor is only the beginning. In this week’s MSP Unplugged, we take you behind the scenes of what happens next. We share how we prepared, planned, and executed the transition to a new vendor—without disrupting service or compromising client trust.

    We won’t name names, but we will tell you the exact framework we used to:

    • Evaluate vendors the right way
    • Offboard with professionalism
    • Onboard with confidence
    • Set expectations for support, communication, and service from day one

    If you’re an MSP thinking about switching tools or vendors, this is your playbook for doing it right.

    👉 Don’t forget to like, comment, and subscribe for more insights from the front lines of IT!

    #MSPUnplugged #ClientOnboarding #MSPProcesses #CustomerExperience #MSPBusiness

    Full Video Podcast Link: https://youtu.be/maBBkcez6Tc

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    MSP Unplugged

    https://mspunplugged.com/

    Paco Lebron from ProdigyTeks

    Email: paco@mspunplugged.com

    Rick Smith from Renactus Technology

    Email: rick@mspnplugged.com

    Corey L Kirkendoll from 5K Technical Services

    https://linkedin.com/in/coreykirkendoll/
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    46 m
  • EP 271 Microsoft 365 Essentials for MSPs: Tools, Tips, and Best Practices

    EP 271 Microsoft 365 Essentials for MSPs: Tools, Tips, and Best Practices
    May 20 2025

    In this episode of MSP Unplugged, we break down how we use Microsoft 365 to run a lean, secure, and efficient MSP. From managing clients and automating workflows to enhancing security and collaboration, we share our favorite tools, real-world tips, and proven best practices. Whether you’re just adopting Microsoft 365 or want to take your usage to the next level, this episode is packed with value.

    🔧 Tools we use

    🔐 Security strategies

    📊 Productivity hacks

    🧠 Lessons from the field

    👉 Don’t forget to like, comment, and subscribe for more insights from the front lines of IT!

    #MSPUnplugged #ClientOnboarding #MSPProcesses #CustomerExperience #MSPBusiness

    Full Video Podcast Link: https://youtu.be/C7kN6nziFro

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    MSP Unplugged

    https://mspunplugged.com/

    Paco Lebron from ProdigyTeks

    Email: paco@mspunplugged.com

    Rick Smith from Renactus Technology

    Email: rick@mspnplugged.com

    Corey L Kirkendoll from 5K Technical Services

    https://linkedin.com/in/coreykirkendoll/
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    57 m
  • EP 270 Vendor Break-ups: When Staying Costs More Than Leaving

    EP 270 Vendor Break-ups: When Staying Costs More Than Leaving
    May 6 2025
    In this episode of MSP Unplugged, we dive into a topic every MSP faces eventually: when it’s time to part ways with a vendor. Whether it’s poor support, broken promises, rising costs, or lack of innovation, sticking with the wrong vendor can hold your business back. We discuss the warning signs that it’s time to reevaluate the relationship, how to assess the real cost of staying, and the steps to take for a smooth transition. We also share personal experiences and tips on navigating tough conversations, maintaining professionalism, and protecting your clients during a switch. Key takeaways:
    • Red flags that signal a vendor relationship is failing
    • How to measure the cost of inefficiency vs. loyalty
    • The right way to plan and execute a vendor transition
    • Why staying too long can damage your service and reputation
    If you’ve ever wondered whether it’s time to make a change—or how to handle one—you won’t want to miss this episode.

    Full Video Podcast Link: https://youtu.be/ROEItkZiLy4

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    MSP Unplugged

    https://mspunplugged.com/

    Paco Lebron from ProdigyTeks

    Email: paco@mspunplugged.com

    Rick Smith from Renactus Technology

    Email: rick@mspnplugged.com

    Corey L Kirkendoll from 5K Technical Services

    https://linkedin.com/in/coreykirkendoll/
    Más Menos
    39 m