When Stephen Sakash began his journey from journalism school to digital marketing, he never imagined he'd be at the forefront of using artificial intelligence to make marketing more human. Yet that's exactly where his path has led him – developing an AI Chief Marketing Officer tool that helps businesses uncover their higher purpose and translate it into emotionally resonant campaigns.

At the heart of Sakash's approach is a concept he calls BLISS: Building Love Into Scalable Systems. This framework addresses a critical challenge many growing companies face – maintaining authenticity and emotional connection while scaling operations. Without deliberate attention to these elements, businesses often lose the very soul that made them successful as they systematize their processes. Sakash's solution? Consistently finding ways to infuse empathy and purpose into every aspect of marketing and operations.

The results speak for themselves. According to research Sakash cites, customers with strong emotional connections deliver 306% more lifetime value. This underscores why marketers should focus less on features and benefits and more on crafting narratives that make people feel something meaningful. His AI tool helps uncover these emotional connections while saving marketers significant time – potentially allowing them to accomplish in minutes what might otherwise take days.

What makes Sakash's perspective particularly valuable is his focus on using AI to enhance human empathy rather than diminish it. While many AI developers prioritize efficiency and profit maximization, he deliberately programmed his tool to prompt marketers to tell better stories and consider all stakeholders – not just shareholders. "AI is only going to amplify our better angels or our inner demons," Sakash warns, "and we need more people talking about how it can amplify our better angels."

For aspiring marketing professionals, Sakash offers clear guidance: find meaning in your work and look for ways to build love into whatever systems you touch. By approaching business from this perspective, you'll create more effective campaigns and contribute to more fulfilling workplaces where people feel connected to something larger than themselves. Subscribe to our podcast for more conversations with digital innovators who are reshaping the future of media and marketing.

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This podcast is proudly sponsored by USC Annenberg’s Master of Science in Digital Media Management (MSDMM) program. An online master’s designed to prepare practitioners to understand the evolving media landscape, make data-driven and ethical decisions, and build a more equitable future by leading diverse teams with the technical, artistic, analytical, and production skills needed to create engaging content and technologies for the global marketplace. Learn more or apply today at https://dmm.usc.edu.

What if everything you thought you knew about sales and personal branding was backward? Rob Durant, CEO, US Operations of The Institute for Sales Professionals, challenges conventional wisdom by revealing that successful sales and compelling personal brands aren't actually about you—they're about solving problems for others.

Durant's mission to transform the sales profession began with his own experience as a 14-year-old cold caller with no training. Today, his organization provides rigorous, globally-recognized certification that ensures sales professionals deliver value rather than simply pursuing transactions. By partnering with universities worldwide, Durant is reshaping the profession at its roots, giving students the foundation they never had.

The conversation takes a fascinating turn when Durant reveals what he calls "the secret to success in life"—it's not about what you know or who you know, but who knows you for what you know. This perspective shift reframes how we should approach LinkedIn, job interviews, and professional relationships. Rather than self-promoting, Durant advocates using social platforms to be "approachable, sociable, and generous," creating authentic connections that naturally lead to opportunities.

For students and young professionals, Durant offers counterintuitive yet powerful advice: your resume, LinkedIn profile, and interview responses should focus on solving employers' problems, not listing your accomplishments. He also makes a compelling case for everyone to start a podcast, not just for audience-building but to develop transferable skills highly valued in today's digital workplace.

Even as AI transforms business communication, Durant emphasizes that genuine human connection remains irreplaceable in sales and relationship-building. As he puts it, "Have your bot call my bot and they can do digital lunch sometime"—but real problems need real conversations with real people.

Whether you're a seasoned sales professional, a student planning your career, or anyone looking to build a meaningful digital presence, this episode offers practical wisdom for connecting authentically in an increasingly digital world.

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This podcast is proudly sponsored by USC Annenberg’s Master of Science in Digital Media Management (MSDMM) program. An online master’s designed to prepare practitioners to understand the evolving media landscape, make data-driven and ethical decisions, and build a more equitable future by leading diverse teams with the technical, artistic, analytical, and production skills needed to create engaging content and technologies for the global marketplace. Learn more or apply today at https://dmm.usc.edu.

Marc Viale takes us on a fascinating journey through the evolution of digital marketing, from the early dot-com days to today's AI revolution, revealing profound insights about growth strategy that challenge conventional wisdom.

Starting in Philadelphia before moving to San Francisco in 1991, Viale's path from direct mail shops to founding Lab415 wasn't straightforward. His breakthrough came when he taught himself SQL database marketing in the late 90s—a skill most marketers avoided. This technical foundation allowed him to access customer insights directly without waiting for engineers, giving him a significant competitive advantage throughout his career.

At The RealReal, Viale helped solve a fundamental trust problem in luxury resale. While eBay operated as a "buyer beware" marketplace, The RealReal differentiated itself through authentication, taking possession of items and verifying their authenticity before selling. This product-focused approach to marketing created a thriving ecosystem where sellers could quickly liquidate luxury items and buyers could purchase with confidence. Perhaps most surprising was his counterintuitive discovery that as marketing spend increased, customer acquisition costs actually decreased—a phenomenon he attributes to proper full-funnel marketing that continuously expanded their audience.

Now with Lab415, Viale helps companies think beyond just Meta and Google advertising. He emphasizes the importance of brand pillars, content strategy, and top-of-funnel awareness—elements often overlooked by companies focused solely on performance marketing. He's also passionate about helping marketers craft compelling narratives about marketing performance for boards and CFOs through media mix modeling that demonstrates correlations between marketing activities and business outcomes.

For today's marketers, Viale's advice is clear: never stop learning, especially about AI and emerging technologies. While he sees tremendous value in AI for content creation and personalization, he maintains that human judgment remains essential. Ready to transform your marketing approach? Start thinking beyond performance metrics to build a brand that scales through trust and innovative storytelling.

This podcast is proudly sponsored by USC Annenberg’s Master of Science in Digital Media Management (MSDMM) program. An online master’s designed to prepare practitioners to understand the evolving media landscape, make data-driven and ethical decisions, and build a more equitable future by leading diverse teams with the technical, artistic, analytical, and production skills needed to create engaging content and technologies for the global marketplace. Learn more or apply today at https://dmm.usc.edu.