MBS909 - The AI Advantage: The Future of AI Agents with Vivienne Wei, Salesforce
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MBS909 - The AI Advantage: The Future of AI Agents with Vivienne Wei, Salesforce
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In this episode of The Matt Brown Show – AI Advantage, Matt sits down with Vivienne Wei, COO of Salesforce’s AgentForce platform, to explore how AI agents are transforming the enterprise. From crossing one million live conversations to building empathy into automated workflows, Vivienne shares how Salesforce is redefining customer experience, data governance, and AI adoption at scale. They discuss overcoming fear and inertia in AI deployment, creating agent–human collaboration, and the leadership mindset required to guide this next era of digital labor. Whether you’re a startup founder or a Fortune 500 executive, this conversation offers practical insights on building secure, trusted AI systems that empower people, not replace them.
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