Love in Action Podcast Por Marcel Schwantes arte de portada

Love in Action

Love in Action

De: Marcel Schwantes
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The Love in Action Podcast—ranked #33 among the 100 Best Leadership Podcasts and in the top 2% of shows worldwide—is where leadership meets humanity. Hosted by global influencer, author, and executive coach Marcel Schwantes, the show features candid conversations with bestselling authors, visionary executives, and thought leaders who are redefining what it means to lead. Whether you want to sharpen your leadership skills, create a culture people love to work in, or grow your business by putting people first, you’ll find practical wisdom and inspiring stories to help you get there.© 2025 Love in Action Economía Gestión Gestión y Liderazgo
Episodios
  • How the CEO of Smarsh Leads Her Global Workforce In a Complex Digital World

    How the CEO of Smarsh Leads Her Global Workforce In a Complex Digital World
    Apr 11 2026
    This episode is brought to you by Smarsh. AI is transforming how businesses communicate, and compliance can’t fall behind. Smarsh is helping global organizations build defensible, future-ready compliance programs powered by AI. To learn more, visit smarsh.com or download their 2026 AI Insights Report. Episode recap Kim Crawford Goodman, CEO of Smarsh, shares her journey from growing up in Chicago during the Civil Rights Movement to leading a global technology company focused on preserving and protecting truth in digital communications. She explains Smarsh’s role in helping highly regulated industries manage and analyze communications across channels using AI-powered tools, and highlights the company’s commitment to accountability, innovation, and customer focus. Kim also reflects on leadership lessons around balancing technology with human connection, navigating change with transparency, and building inclusive teams grounded in integrity. Bio: Kim Crawford Goodman is Chief Executive Officer of Smarsh. Under her leadership, Smarsh has strengthened its position as a global leader in AI-powered communications intelligence, helping highly regulated organizations manage risk, modernize compliance, and unlock the value of communications data. With more than 25 years of experience, Goodman is known for leading with empathy and integrity to scale businesses and build high-performing global teams. Quotes: "Smarsh, first and foremost, preserves and protects the truth in a world where what is truthful is getting more elusive." "We can't forget the human element. You can't let anything stand in the way of actually knowing your team, because that's what makes every other electronic interaction more efficient and more meaningful." "As a leader, you're always balancing the need to innovate and move with the need to give consistency and stability to your people, and the way you hold that balance is through transparency and context." Takeaways: Trust is built fastest through presence, transparency, and listening to employees, customers, and partners before making big moves. Avoiding command and control leadership requires confidence in your people, a healthy capital runway, and data-driven, fair decision-making. A strong culture is less about perks and more about belonging, recognition, development, and being heard. Sustaining industry leadership demands relentless innovation, disciplined focus, and making it easy for others to do business with you. Caring consistently, through small daily actions and genuine relationships, creates the discretionary effort that drives exceptional results. Timestamps: [00:00:00] AI, Risk, and the Mission to Govern Conversations [00:04:44] From South Side Chicago to Global CEO [00:05:47] Smarsh’s Mission: Preserving and Protecting the Truth [00:09:30] Inside Smarsh: AI Agents, Noise Reduction, and E‑Discovery [00:16:25] Leading Culture in a World of Slacks, Texts, and AI [00:19:31] Staying Obsessed with the Customer in a Noisy World [00:24:25] Transparency, Psychological Safety, and Real Talk on Change [00:25:07] Hitting Walls: Perseverance, Identity, and Non‑Linear Careers [00:27:58] Integrity, Inclusion, and Building Diverse Teams That Win [00:33:55] Know Yourself: Authentic Leadership from Campus to C‑Suite [00:36:56] Unfiltered Advice for Women of Color Who Want to Lead [00:36:56] Leading with Love: Know Your People, Know Yourself [00:38:01] As Much as Things Change, Some Things Stay the Same [00:39:23] Where to Find Kim and Final Love in Action Sign‑Off Conclusion: In a world where AI is accelerating every interaction, Kim Crawford Goodman reminds us that leadership still rises and falls on integrity. Her story shows that preserving truth in business isn’t just a technical challenge; it’s a moral and cultural one, lived out in daily decisions, not slogans. Through Smarsh, she demonstrates how AI can be harnessed to govern communication, reduce risk, and build confidence instead of chaos. Through her personal journey, she models how perseverance, self‑knowledge, and genuine care for people can carry leaders through disruption and disappointment. If you’re serious about leading in the age of AI, this episode will challenge you to build a culture where innovation moves fast—but truth, accountability, and love move faster. Links/Resources: Smarsh - https://www.smarsh.com/ Kim Crawford in LinkedIn - https://www.linkedin.com/in/kim-crawford-goodman-69703187/ Smarsh 2026 AI Insights Report – https://www.smarsh.com/reports/2026-compliance-horizon-insights-report Substack: https://marcelschwantes.substack.com/ LinkedIn: https://www.linkedin.com/in/marcelschwantes/ Twitter/X: https://x.com/MarcelSchwantes YouTube: https://www.youtube.com/channel/UC9fO2r_ZQ3wy5ie522f-DTQ Instagram: https://www.instagram.com/...
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    41 m
  • How to Best Manage Yourself Before You Lead Others with Margaret C. Andrews

    How to Best Manage Yourself Before You Lead Others with Margaret C. Andrews
    Mar 27 2026

    Episode recap:

    Marcel sat down with Margaret C. Andrews to discuss her book "Manage Yourself to Lead Others: Why Great Leadership Begins with Self-Understanding." Margaret discussed leadership derailment and self-awareness, emphasizing that the factors that got leaders to their current positions may not be sufficient for future success. She shared six key questions to help leaders understand themselves and highlighted the importance of self-management, noting that many leadership training programs focus more on technical skills than interpersonal skills.

    Bio:

    Margaret C. Andrews is a seasoned executive, academic leader, speaker, and instructor. She teaches leadership courses and professional and executive programs at Harvard University and is the founder of the MYLO Center, a private leadership development firm. 

    Quotes:

    • We judge ourselves by our intentions, but other people judge us by our behaviors.
    • Leadership emerges from your life story and your unique portfolio of experiences, not from a checklist of best practices.
    • What got you here won’t get you there, especially when you move from individual contributor to leading others.
    • People do not care how much you know until they know how much you care about them as human beings.
    • We are all a work in progress, continually riding new learning curves as we grow into the leaders we want to become.

    Takeaways:

    • Self-understanding is the foundation of effective leadership, and without it, all the standard tips and tactics remain shallow.
    • Career derailment often happens right after a promotion when leaders fail to realize that their new role requires different behaviors, not just more effort.
    • High achievers commonly struggle with interpersonal relationships, team-building, and adaptability, which can ultimately sabotage their success.
    • Asking deep questions about who shaped you, what you value, and how your behavior impacts others is essential to building self-awareness.
    • Leading with love and care means treating people as human beings, not resources, and consistently managing your own behavior to match your best intentions.

    Timestamps:

    0:00 – Welcome, episode setup, and introduction of Margaret C. Andrews

    2:59 – Margaret’s origin story and wake-up call about self-awareness

    7:20 – How lack of self-awareness derails high achievers and careers

    17:39 – Six foundational questions for self-understanding and self-management

    25:39 – Roadblocks, vulnerability, and why leadership training must go deeper

    28:24 – The MYLO process and what it means to lead with love in action

    31:32 – Final lessons, being a work in progress, and where to find Margaret

    Conclusion:

    Today’s conversation showed that great leadership doesn’t begin with a job title or a promotion. It begins with you, with understanding your own story, your values, and even your blind spots. Margaret reminded us that we are all a work in progress, learning and growing as we practice new behaviors and step into the leaders we want to become. The challenge is simple to say but hard to live out: get honest about who you are, manage yourself with intention, and notice how your relationships and results start to shift.

    Links/Resources:

    Book on Amazon: https://a.co/d/0gzLmPl2

    LinkedIn: https://www.linkedin.com/in/margaretcandrews/

    Website: https://www.margaretandrews.com/

    Substack: https://marcelschwantes.substack.com/

    LinkedIn: https://www.linkedin.com/in/marcelschwantes/

    Twitter/X: https://x.com/MarcelSchwantes

    YouTube: https://www.youtube.com/channel/UC9fO2r_ZQ3wy5ie522f-DTQ

    Instagram: https://www.instagram.com/marcel.schwantes/

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    35 m
  • How to Master Your Emotions to Become a Better Leader

    How to Master Your Emotions to Become a Better Leader
    Mar 13 2026
    Episode recap In this powerful conversation, Marcel sits down with Joshua Freedman, a global leader in emotional intelligence and the CEO of Six Seconds, to explore the ideas behind his new book, Emotion Rules. Drawing from 30 years of research and more than a million emotional intelligence assessments, Joshua shares why he believes we are living through an “emotional recession” and what leaders must do about it. Joshua discusses how many leaders struggle with old patterns that no longer serve them, especially when moving from being a high-performing doer to a leader who must grow others. Marcel highlights two major shifts leaders must make: from knowing to learning, and from doing to being. The episode closes with a fast-paced speed round and reflections on what it truly means to lead with practical, actionable love in business. Bio: Joshua Freedman is CEO and cofounder of Six Seconds, the world’s largest  emotional intelligence network. A pioneer in applying EQ to business and social impact, he directs The State of the Heart  study, a landmark longitudinal analysis tracking global trends in emotional intelligence, which first identified the  “Emotional Recession” – a sustained worldwide decline in emotional and relational capacities affecting wellbeing, engagement, and organizational resilience. His frameworks and tools are used by over a million people in 150+ countries, delivering measurable improvements in performance and culture. Quotes “There are no negative feelings. They’re all data.” “Emotions are great advisors but horrible bosses.” “Your feelings are here for a reason—your next step is to learn to trust them more.” “Maybe the struggle isn’t the obstacle; maybe the struggle is the curriculum.” “We must shift from knowing to learning, and from doing to being.” Takeaways Emotional wisdom goes beyond emotional intelligence—it’s the ability to use emotional signals to navigate ambiguity when there is no clear path or precedent. We are in a global “emotional recession” where optimism, intrinsic motivation, and purpose are declining, yet higher EQ in these areas is strongly linked to better life and work outcomes. All emotions are information, not problems; even uncomfortable feelings like fear or anxiety are messages about important needs and values that require attention. Leaders often get stuck in old emotional patterns—like over‑controlling or withdrawing—that once helped them succeed but now block trust, growth, and empowerment in their teams. Simple practices—such as choosing who you want to be each day and adopting a coach‑like, question‑driven approach—can transform leadership from transactional control to human‑centered connection and learning. Timestamps 00:00:02 – Introduction & Joshua’s Background 00:04:11 – The Emotional Recession 00:07:42 – Emotional Intelligence vs. Emotional Wisdom 00:15:11 – Decline in Key EQ Capabilities 00:18:14 – Fighting Our Emotions 00:23:40 – Emotions as Data & Needs 00:31:04 – Emotions as Advisors, Not Bosses 00:34:24 – Patterns That Keep Leaders Stuck 00:43:03 – The To‑Be List Practice 00:46:22 – Wisdom Lives Within 00:52:39 – Leading with Love 00:54:39 – Final Takeaway Conclusion This episode ultimately makes the case that emotional wisdom is not about perfection or sentimentality, but about honestly listening to what our feelings are telling us so we can build more humane, resilient, and high‑performing lives and workplaces; when leaders stop fighting emotions, treat them as data, and model curiosity and courage, they unlock deeper engagement, stronger cultures, and a more sustainable way to navigate a chaotic world. Links/Resources Emotion Rules book: https://www.6seconds.org/emotionrules/ Six Seconds - https://www.6seconds.org/ Emotional Wisdom Wheel (Constellation Map): https://www.6seconds.org/emotionrules/wheel/ Episode #191 with Joshua Freedman: https://www.marcelschwantes.com/josh-freedman-emotional-intelligence-and-how-to-use-it-to-get-results-ep-191/ Social Media Links: https://www.linkedin.com/company/six-seconds/ https://www.instagram.com/6secondseq/ https://www.facebook.com/sixseconds/ Substack: https://marcelschwantes.substack.com/ LinkedIn: https://www.linkedin.com/in/marcelschwantes/ Twitter/X: https://x.com/MarcelSchwantes YouTube: https://www.youtube.com/channel/UC9fO2r_ZQ3wy5ie522f-DTQ Instagram: https://www.instagram.com/marcel.schwantes/
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    58 m
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