Losing Clients due to Rush Fees? Have them send flowers instead.

Implementing fees without alienating clients is a key challenge for contractors like us. Things become exceedingly difficult when trying to balance a normal full-time workload and "incentivize" clients to send their files on time.

What are the options we have to shuffle jobs around to accommodate a client who "needs it tomorrow"? Angelina Gurrola and Charles Commins provide solutions you can use in your own business.

Key moments:

(00:00) Defining Late and Rush Fees

(06:35) Enforcing Fees Without Alienating Clients

(12:13) Including Fees in Proposals and Contracts

(15:38) Client Choices and Boundaries

(22:00) Transparency and Trust in Client Relationships

(27:53) Preventing Late Submissions and Rush Jobs

(35:54) Percentage vs. Flat Rate Rush Fees

Resources mentioned in the show:

1. Charles was Non-Employee of the Week (week 38)
2. Thanks to Chad Parizman and Alejandro Ramirez for their contributions
3. Steve's clients sent flowers instead of paying a late fee

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Our Panel:

Angelina Gurrola is a podcast producer, manager, and strategist offering full-service launch and monthly management packages to creative businesses & brands.

She helps her clients connect more deeply with their audience, disrupt the status quo, and create a profitable ecosystem of content through values-aligned support, systems, and accountability.

A former music producer & current DJ, Angelina resides in Chicago with her cats, hobbies, and a growing vinyl collection.

Website: https://wildwavepodcasting.com

Threads: https://www.threads.com/@_angelinagurrola

LinkedIn: https://www.linkedin.com/in/angelina-gurrola

Charles Commins is the host of the award winning It's All Cobblers To Me podcast, founder of podcast production company, Vibrant Sound Media and co-runner of the largest UK podcaster community, MIC's Podcast Club.

From Warrington, Charles spends most of his time running - be that for exercise or simply chasing his two kids around!

Website: https://vibrantsoundmedia.com

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Tools we used:*Riverside.fm to RECORD

We used Riverside to record this episode and create video shorts for marketing the show.

*PodChapters for CHAPTERS

PodChapters allows us to create chapters, incorporate them into the MP3 and RSS feed, and include chapters in the show notes.

*Captivate.fm for our podcast MEDIA...