LifeLine Ep 74 - Tactical vs Critical Dispatching

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Emergency operators are often faced with a myriad of challenges throughout each shift they work; from the routine to the exceptional. These calls, while they might seem quite difference on the surface, are all really worked with the same fundamentals; keeping the responding units and citizens safe, providing prompt response, and maintaining excellent notes on what is occurring so that the case can be correctly followed-up on. Joining us this week is dispatch supervisor Tatiana Rivera, who is also an instructor for AEP to discuss how emergency operators can work through these calls.

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