LifeLine Ep 71 - Slings & Arrows

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In the emergency communication profession, 9-1-1 operators and dispatchers will often times receive a battering from irate callers who speak with them in a less than civil manner. Expletives, derisive comments, and cruel remarks are among the insults which are hurled at telecommunicators whos job it is to help the public. But how should a 9-1-1 operator respond when the caller is being abusive towards them?

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