LifeLine Ep 68 - When You Know The Caller

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One of the most prevalent questions that people considering a career in the emergency telecommunications field is "what if I know the caller?" This can be a challenging and almost nightmare scenario for people to contemplate: how to provide emergency services to a loved-one. Aside from the emotional toll it can take on you, there are also the ethical and moral questions which come along with it. Join us this week as we discuss how to navigate through such a call.

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