When life takes an unexpected turn, the claims process can feel overwhelming. In this episode of Life Chat, we pull back the curtain on what really happens behind the scenes. Join hosts Anna Coleman and Laura Timmins as they sit down with Steve Brown, VP of Underwriting & Claims, and Denelle Short, Senior Claims Administrator at EMC Life.

You’ll hear:

• Why relationships matter in claims and how empathy makes a difference.
• How EMC Life ensures fast and fair payouts.
• Heartfelt stories about how lives were changed by unexpected benefits.
• Plus, how charitable contributions can make an impact beyond the policy.

Whether you’re an agent, policyholder or just curious about how life insurance claims really work, this episode offers a candid look at compassion, compliance and the human side of life insurance.

Listen now and discover why relationships truly matter.

This episode of Life Chat, part of EMC Life's Relationships Matter campaign, highlights the importance of exceptional customer service in the life insurance industry. Hosted by Anna Coleman and Laura Timmins, the episode features Steve Fox, Customer Experience Supervisor, and Steve Miller, Life Sales Consultant, as they discuss how building trust and strong relationships drive business growth and generates referrals.

It's our 40th episode and it's a big one. EMC and EMC Life have teamed up to take Life Chat on the road to Michigan. Join Brian Dimmick and Kirt Till as they talk to Michigan Big I leadership and agents attending the conference. Our guests share intriguing real-life stories, valuable client relationship advice and trends they see impacting the industry. Don’t miss this special episode.

Guests (0:49) Aaron Vorce – Commercial Client Manager – Van Wyk Risk Solutions (8:23) Pat Green – COO – Core Insurance Group (10:04) Tom Sokol – Agency Principal – First Independent Agency (16:28) Barbara Walker – President – Big I Michigan (20:42) Jared Burkhart – CEO – Big I Michigan (31:47) Amy Bobel – SVP MI & OH – Keystone Insurers Group (37:31) Ron Devers – Business Development Executive – PMCA Insurance Services (43:44) Andrew Ceo – Co-Founder and VP Sales – Hemlock Insurance Group (48:33) Monique Colizzi – Business and Risk Management Instructor – Wilson Talent Center