Whether you're a seasoned agent or just starting out, understanding the underwriting process—and how it is evolving—is essential to helping your customers succeed.

In this episode of Life Chat, Anna Coleman and Laura Timmins sit down with Traci Davis and Eric Storey from the EMC Life underwriting team. They dive deep into how underwriting has changed over the years and what we can expect in the future. This episode is packed with helpful information to help you continue improving lives through life insurance.

When life takes an unexpected turn, the claims process can feel overwhelming. In this episode of Life Chat, we pull back the curtain on what really happens behind the scenes. Join hosts Anna Coleman and Laura Timmins as they sit down with Steve Brown, VP of Underwriting & Claims, and Denelle Short, Senior Claims Administrator at EMC Life.

You’ll hear:

• Why relationships matter in claims and how empathy makes a difference.
• How EMC Life ensures fast and fair payouts.
• Heartfelt stories about how lives were changed by unexpected benefits.
• Plus, how charitable contributions can make an impact beyond the policy.

Whether you’re an agent, policyholder or just curious about how life insurance claims really work, this episode offers a candid look at compassion, compliance and the human side of life insurance.

Listen now and discover why relationships truly matter.

This episode of Life Chat, part of EMC Life's Relationships Matter campaign, highlights the importance of exceptional customer service in the life insurance industry. Hosted by Anna Coleman and Laura Timmins, the episode features Steve Fox, Customer Experience Supervisor, and Steve Miller, Life Sales Consultant, as they discuss how building trust and strong relationships drive business growth and generates referrals.