Let's Talk About CEX! The Customer and Employee Experience Podcast Por Maxine Shapiro arte de portada

Let's Talk About CEX! The Customer and Employee Experience

Let's Talk About CEX! The Customer and Employee Experience

De: Maxine Shapiro
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All Audacious, Outrageous, and Legendary Customer Experience (CX) begins with the Employee Experience (EX). Maxine Shapiro and her guests will reveal why and how this process is relevant and a highly effective way to approach your Customer or Guest Experience as well as your culture and mission. Maxine’s passion and expertise for Audacious and Authentic CX and EX came from her years as a financial commentator on NPR’s “Marketplace” and hosting of two financial radio shows and 20 years of speaking, facilitating, and coaching on Collaborcate! Collaborate, Communicate and Create ResultsExecs of businesses from all sectors, from hospitality to retail to B2B, will share the ups and downs in their quest to be Legendary. These organizations realized how they treated their employees directly influenced how the customer and guests were cared for. She’ll go into every nook and cranny. This is an exhilarating journey for all involved, and we want you to be inspired to discover your own Audacious and Legendary CX. Whether you’re already reaping the benefits of this paradigm or you know you need to, this podcast will fire your imagination! Click Subscribe now – your customers will be glad you did.© 2025 Let's Talk About CEX! The Customer and Employee Experience Economía
Episodios
  • Make the Other Person Look Brilliant – Improv’s CX Superpower

    Make the Other Person Look Brilliant – Improv’s CX Superpower
    Aug 14 2025

    "What if every customer and employee walked away feeling like a genius?" How one simple mindset shift turns ordinary moments into 'wow, I love this place' experiences.

    CX: Turn coupon redemptions into compliments, make purchases feel like wins, help customers feel confident asking questions. These moments spark repeat visits and word-of-mouth buzz.

    EX: Show teams you trust their judgment without proving you're the smartest. Small language shifts change workplace culture and impact customer experience.

    These aren't fluffy tips—they're actionable strategies that strengthen morale, retention, and your bottom line.

    Perfect for CX leaders, retail managers, and team builders.
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    14 m
  • "Yes, and..." What It Really Sounds Like In CX (and why it works)

    "Yes, and..." What It Really Sounds Like In CX (and why it works)
    Jul 30 2025

    Join Maxine for a lively, energetic deep dive into the endless ways "Yes, and..." creates legendary Customer and Employee Experiences.

    She cuts through the misconceptions with wit and passion: "I like it and thought I knew how to use it" - sound familiar?

    This is FUN listening - no fluff, just Maxine's signature energy sparking your imagination and delivering aha moments you'll actually remember and want to practice.

    These tools can't be intellectualized - they must be experienced. Discover the magic that delights customers, keeps them coming back, and empowers employees so they're genuinely glad to work for you.

    Ready to experience it yourself?
    Join Maxine's invitation-only workshop: "Yes, and..." - What Improv Actually Looks Like in CX and EX
    Wednesday, August 6 at 11am PT
    Contact details in the episode
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    10 m
  • No Cat was Killed here. Aren’t you Curious?

    No Cat was Killed here. Aren’t you Curious?
    Jan 24 2023

    Dr Alison Horstmeyer was doing research on anxiety. Then she came across some work on curiosity. “Is there a tie between anxiety and curiosity?” Alison takes us on this ride into our own inquisitiveness. “The way in which you explore is, is going to, determine how comfortable you are from leaving what you know, and also the degree in which you do that.” Though she uses terms like uncertainty and fear of it, heard during the depth of the pandemic, terms that became generalized and almost unempathetic. No oversimplification here. Just profound knowledge and help.

    Connect with Alison:
    Website: www.dralisonh.com
    LinkedIn profile: www.linkedin.com/in/dralisonhorstmeyer
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    34 m
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