In this episode, Alex Tring, Director of Operations, Resource Management at BigHand joins us to talk about his company's 2025 Resource Management report. We discuss the latest hiring trends, staff attrition statistics and how firms can use data and technology to better allocate their employees' time. We also dive into some alarming stats on client attrition and what firms can do stem that tide.

Law firm leaders are no strangers to the many inefficiencies that come with legal work. Many policies and procedures are over-complicated, time-consuming and require staff energy that could be used elsewhere. Now with AI, there's hope that some of those pain points can be alleviated. Renee Jackson, Professor of Law at the University of New Hampshire and Founder of Dyspute.AI, joins the show to discuss the dispute mediation tool she developed along with what innovations firms should be looking forward to — and what clients are looking for from their firms.

Managing change at a law firm is never easy, especially when people have different comfort levels with change. Dave Collins, Founder and Chief Executive Officer of Oak and Reeds, joins the show (in-person!) to discuss how to meet people where they're at when introducing change so you can maximize buy-in. We also talk about the latest innovations in workplace communication, including how AI is being used.

Catch Dave's session at ALA's 2025 Level Up: Legal Management Fundamentals on Friday, September 12 at 12:15 p.m.

Register now for Dave's ALA webinar — Difficult Conversations: Collaborative Conflict — on September 24 at 2 p.m. Central. Visit alanet.org/webinars.