Episodios

  • Episode 30 - From Bananas to Breakthroughs: Empowering Legal Ops with Agentic AI

    Episode 30 - From Bananas to Breakthroughs: Empowering Legal Ops with Agentic AI
    Sep 16 2025
    What happens when legal operations meet agentic AI? In this engaging episode, our Jen McIver and Vince Venturella dive into the fast-moving world of agentic AI, autonomous digital agents that can research, act, and collaborate with humans.

    From negotiating rates and reviewing invoices to pondering the big question - whether AI will replace our jobs - they delve into how legal operations teams can embrace this technology to do more with less.

    Expect a few laughs (yes, there’s a bit about bananas), some wild dreams, and a lot of practical insight into how legal teams can start embracing AI today. Whether you're excited, skeptical, or somewhere in between, this conversation offers a candid, insightful look at how legal ops teams can embrace agentic AI to unlock new possibilities.
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    32 m
  • Episode 29: Legal Leadership in the Age of AI: Lessons from DHL

    Episode 29: Legal Leadership in the Age of AI: Lessons from DHL
    Aug 25 2025
    Join us on Legal Leaders Exchange as we dive into the transformative journey of DHL’s legal team from the viewpoints of Mark Smolik and Elaine Darr.

    Discover how they’ve redefined legal operations, embraced AI, and built a culture of innovation that’s shaping the future of the legal industry. Whether you’re a legal professional, a tech enthusiast, or a leadership aficionado, this episode is packed with insights and inspiration.

    Listen and learn how to think big, start small, and build momentum in your own legal operations journey.
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    38 m
  • Episode 28: Regulating Intelligence: Navigating AI Governance with Wolters Kluwer

    Episode 28: Regulating Intelligence: Navigating AI Governance with Wolters Kluwer
    Jun 12 2025
    As AI becomes more embedded in the daily lives of legal departments, the call for robust
    regulatory frameworks is louder than ever. In the 28th episode of Legal Leaders Exchange, we
    sit down with experts Ken Crutchfield and Jennifer McIver to explore the evolving landscape
    of AI regulations—from the EU AI Act to global compliance trends. We unpack what these
    changes mean for legal professionals, compliance officers, and tech leaders, and how
    organizations can proactively prepare for the future of AI governance.
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    31 m
  • Episode 27: Trust, Tech, and Teamwork: The Story Behind LegalVIEW® BillAnalyzer

    Episode 27: Trust, Tech, and Teamwork: The Story Behind LegalVIEW® BillAnalyzer
    May 22 2025
    In the 27th episode of “Legal Leaders Exchange” join Jennifer McIver as she sits down with
    Katie Larson and Lindsay Berman to share the story behind LegalVIEW BillAnalyzer. This
    conversation explores how the solution was shaped by years of working closely with in-
    house legal teams and their law firms. With a foundation in both AI and human insight,
    LegalVIEW BillAnalyzer has grown into a tool that supports evolving legal department
    needs—fostering transparency, collaboration, and stronger relationships along the way.
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    32 m
  • Episode 26: The Journey To LegalVIEW® DynamicInsights

    Episode 26: The Journey To LegalVIEW® DynamicInsights
    Apr 8 2025
    In this episode of Legal Leaders Exchange, join Jen McIver, Rich Stoll and Brian
    Jorgenson as they explore the journey of transforming the industry’s leading source of hourly
    rate trends and benchmarks into Wolters Kluwer’s ELM Solutions' latest legal data platform,
    LegalVIEW DynamicInsights. This discussion covers the importance of data transparency and
    the benefits of a data-driven approach in the legal industry. Whether you are a member of a
    legal operations, law firm pricing or corporate finance team, stronger relationships are built
    through the use of data. LegalVIEW DynamicInsights will enable you to analyze,
    benchmark, and explore key insights across the most relevant dimensions to drive strategic
    negotiations, improve cost control, and foster stronger, more transparent law firm-client
    relationships.
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    30 m
  • Episode 25: How Attorneys are Embracing Generative AI Ahead of a Pivotal Year of Transformation

    Episode 25: How Attorneys are Embracing Generative AI Ahead of a Pivotal Year of Transformation
    Dec 6 2024
    In this insightful episode of the Legal Leaders Exchange podcast, host Jennifer McIver
    engages in a thought-provoking discussion with Ken Crutchfield about the transformative
    impact of generative AI on the legal industry. The conversation centers around the findings of
    the 2024 Future Ready Lawyer survey by Wolters Kluwer, which marks its sixth iteration and a
    significant five-year milestone.

    Looking ahead to 2025, the conversation anticipates a pivotal year for generative AI adoption,
    focusing on practical, value-driven use cases and enhanced attorney engagement. With the
    legal industry poised for significant change, this episode offers a compelling glimpse into the
    future of legal practice in the era of generative AI.
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    31 m
  • Episode 24: From Cost Center to Profit Center: Innovative Legal Strategies

    Episode 24: From Cost Center to Profit Center: Innovative Legal Strategies
    Nov 14 2024
    On this episode, Jennifer McIver, Associate Director of Legal Operations & Industry Insights, is joined by Jim Michalowicz, Sr. Manager of Legal Operations Business Performance at TE
    Connectivity.

    This episode offers valuable insights into the intersection of law and business, providing how the practical application of business principles can shift the value proposition of the legal department to become the protector of assets.

    Both participants discussed the importance of enhancing productivity and driving growth in legal departments by transforming them from cost centers to profit centers. They highlighted the crucial role of leadership support in fostering innovation and shared strategies to market the legal department through use of productivity-based KPIs, as well as leveraging data to create productivity-based legal fee arrangements.
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    34 m
  • Episode 23: LegalCollaborator: The Importance of Early Law Firm Engagement and Competitive Bidding.

    Episode 23: LegalCollaborator: The Importance of Early Law Firm Engagement and Competitive Bidding.
    Sep 20 2024
    On this episode, Wolters Kluwer’s ELM Solutions experts Jennifer McIver, Associate Director of
    Legal Operations & Industry Insights, Vince Venturella, Associate Director of Technology
    Product Management, and Lisa Garcia, Associate Director of Customer Experience and User
    Experience, discussed the origins, the purpose, and functionalities of LegalCollaborator, a
    game-changer for corporate legal departments. LegalCollaborator offers features that streamline law firm engagement and competitive bidding processes, enhancing productivity, reducing costs, and
    helping legal teams reach their business goals.
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    37 m