The blog post

In this episode of the Lean Blog Audio podcast, Mark Graban shares a story that perfectly captures the human side of Lean leadership—how a CEO’s shaved head became a powerful symbol of trust, empowerment, and respect for people.

At IU Health Goshen Hospital, Lean wasn’t just a set of tools; it was a cultural transformation. Starting in 1998, their staff-driven improvement program generated over $30 million in savings by 2012. But one moment in 2009 stood out: CEO James Dague’s promise to shave his head if employees could achieve $3.5 million in improvement savings. They didn’t just hit the goal—they doubled it.

That public act of humility wasn’t about theatrics. It represented a deep cultural shift where improvement was owned by staff, not dictated from above. For more than 17 years, Goshen avoided layoffs, reinforcing psychological safety and building a workforce that trusted leadership enough to take risks, speak up, and continuously improve.

Mark reflects on what organizations everywhere can learn from Goshen’s story:

• How leadership visibility builds credibility

• Why psychological safety drives real innovation

• And how celebrating small wins every day sustains a culture of improvement

Lean isn’t about tools—it’s about people. And sometimes, it’s about hair.

Listen and reflect on what your leaders might do to show their true commitment to continuous improvement.

The blog post

Halloween might be about ghosts, zombies, and monsters -- but those same creatures sometimes show up in our organizations all year long. They lurk in old processes, mindless routines, and fear-based management habits. Here's how to spot the spooky stuff in your systems -- and how Lean thinking helps us drive the fear out of improvement.

Halloween monsters are fun when they stay in movies. They're less fun when they show up in your workplace.

• Ghosts of outdated processes.
• Zombie routines that waste energy.
• Monsters born of fear and blame.
• Frankenstein systems cobbled together without purpose.

The blog post

Too many organizations treat Leader Standard Work (LSW) as a scheduling tool — a calendar filled with Gemba walks, meetings, and routines. But Lean leadership isn’t about how you plan your time — it’s about how you show up.

In this episode, Mark reads and reflects on his LeanBlog.org article, “Leader Standard Work Is About Behavior, Not Just Your Calendar.” He explores what it means to make leadership a daily practice of intentional behaviors — listening, asking, thanking, reflecting — instead of just checking boxes.

You’ll hear about:

• Why a color-coded schedule doesn’t make someone a Lean leader

• How mindset and presence define real Leader Standard Work

• A behavior-based checklist for leaders to use as daily reflection

• The connection between psychological safety and consistent leadership habits

Read the full post: leanblog.org/2025/10/leader-standard-work-is-about-behavior-not-just-your-calendar

Learn more about Mark’s work, books, and speaking: MarkGraban.com

#LeanLeadership #LeaderStandardWork #LeanCulture #PsychologicalSafety #ContinuousImprovement