Jennie & Lauren tackle a much-forgotten aspect for Leaders who are working with change in their organization. Their conversation emphasizes that effective change leadership is less about managing processes and more about leading people through the human and emotional experience of ongoing change. Leaders act as the “oxygen for change” by helping people make sense of why change is happening, translating strategy into personal meaning, and addressing the emotional impacts; fear, grief, resistance, and fatigue, all of which will inevitably arise. Their discussion highlights the importance of trust, the cadence of honest communication, compassion over performative empathy, and creating space for sensemaking and closure. Leaders are encouraged to work with resistance as valuable data, recognize that people move through change at different speeds, and balance execution with emotional capacity. Ultimately, sustained adaptability depends on leaders who model selfcare, set boundaries, reinforce identity and belonging, and consistently “see, hear, and value” their people while guiding them toward a shared future.

Follow SAIT Corporate Training on LinkedIn: https://www.linkedin.com/showcase/saitcorporatetraining/?viewAsMember=true

Connect directly with Jennie and Craig on LinkedIn:

• Jennie: https://www.linkedin.com/in/jenniengilbert/
• Craig: https://www.linkedin.com/in/craighess/

Have burning questions about leadership that you'd like us to address? Email them to leadership.questions@sait.ca and let your voice be heard.

If feedback was truly working, we wouldn’t be avoiding it, bracing for defensiveness or waiting until things had already gone wrong to speak up. Despite our best intentions, feedback still triggers anxiety, silence or tension, often delivered through blunt honesty, passive hints or overly careful conversations that miss the point.

In this episode Jennie and guest host Lauren Bishop explore the questions that many teams and leaders quietly struggle with:

•What if feedback focused on what went right as well as the improvements to make?
•Why some people really don’t want to hear your feedback?
•How can Leaders and contributors prepare for the difficult conversations?
•How can we provide feedback that ‘manages up’?
•How do we make feedback part of daily work, instead of formal conversation that are over thought and delayed?
•How leaders can benefit from asking for more feedback than they give?

Together they invite and offer how to challenge outdated practices, raise standards and keep the humanity that is so important to your team, and how to create feedback environments that people don’t fear but use.

Follow SAIT Corporate Training on LinkedIn: https://www.linkedin.com/showcase/saitcorporatetraining/?viewAsMember=true

Connect directly with Jennie and Craig on LinkedIn:

• Jennie: https://www.linkedin.com/in/jenniengilbert/
• Craig: https://www.linkedin.com/in/craighess/

Have burning questions about leadership that you'd like us to address? Email them to leadership.questions@sait.ca and let your voice be heard.

Inclusion isn’t an initiative; it’s a leadership skill.

If you’re not leading inclusively, you’re leaving trust, performance, and innovation on the table. In today’s workplaces, teams are more diverse than ever, across culture, generation, identity, and role. But diversity without connection creates friction, not progress. It’s the quality of your connection across difference that determines whether your team collaborates, or fractures.

This discussion is about the kind of leadership that works where it matters most – the people. Jennie and Craig explore how inclusive leaders build bridges, not just between ideas, between people.

You’ll learn how to notice who’s on the margins, how to lead with a sense of belonging, and how to create spaces where everyone can contribute fully.

Connection is the leadership advantage.

Follow SAIT Corporate Training on LinkedIn: https://www.linkedin.com/showcase/saitcorporatetraining/?viewAsMember=true

Connect directly with Jennie and Craig on LinkedIn:

• Jennie: https://www.linkedin.com/in/jenniengilbert/
• Craig: https://www.linkedin.com/in/craighess/

Have burning questions about leadership that you'd like us to address? Email them to leadership.questions@sait.ca and let your voice be heard.

If you’re doing it all, you’re not leading - you’re just surviving. Too many leaders get stuck in execution mode, drowning in tasks, stretched thin, and holding on too tightly.

Strategic delegation isn’t about dropping work on someone else’s desk. It’s about building capability, trust, and shared ownership.

When done right, delegation increases engagement, strengthens your bench, and frees you to lead at the level your role requires. When done poorly, or not at all, it creates bottlenecks, burnout, and missed opportunities for growth. In this discussion, Jennie and Craig will help you shift from doing to leading, without losing control, clarity, or confidence.

Delegation isn’t giving up control, it’s stepping into real leadership

Follow SAIT Corporate Training on LinkedIn: https://www.linkedin.com/showcase/saitcorporatetraining/?viewAsMember=true

Connect directly with Jennie and Craig on LinkedIn:

• Jennie: https://www.linkedin.com/in/jenniengilbert/
• Craig: https://www.linkedin.com/in/craighess/

Have burning questions about leadership that you'd like us to address? Email them to leadership.questions@sait.ca and let your voice be heard.

Artificial Intelligence isn’t just a buzzword anymore; it’s a boardroom conversation.

Leaders at every level are being asked how AI fits into their strategy, their people, and their bottom line. The challenge? Knowing where to start, what to prioritize, and how to lead responsibly in a world where the technology is moving faster than most organizations can keep up.

In this discussion, Kwame from Braintoy will cut through the noise and focus on what leaders need to know about AI. We’ll explore how predictive and generative AI can be applied to real business problems, how to build an AI-ready culture, and why governance and ethics can’t be an afterthought. This isn’t about turning leaders into data scientists. It’s about giving you the frameworks, questions, and decision-making tools to confidently guide your teams through AI adoption, whether you’re in finance, operations, customer experience, or the -boardroom.

If you’re not learning how to lead in the age of AI, you’re already behind.

Follow SAIT Corporate Training on LinkedIn: https://www.linkedin.com/showcase/saitcorporatetraining/?viewAsMember=true

Connect directly with Jennie and Craig on LinkedIn:

• Jennie: https://www.linkedin.com/in/jenniengilbert/
• Craig: https://www.linkedin.com/in/craighess/

Have burning questions about leadership that you'd like us to address? Email them to leadership.questions@sait.ca and let your voice be heard.

Let’s be clear, psychological safety isn’t about being nice.

It’s about creating a culture where people can speak up, challenge ideas, and offer unfiltered feedback, without fear. When leaders get this wrong, they create false harmony, avoid conflict, and stall team performance.

In this discussion, Jennie and Craig go beyond the buzzwords and checklists. They’ll unpack what it takes to build environments where people feel safe to contribute and are expected to show up with substance.

You’ll learn how to set the stage, invite voice, and, most importantly, respond in ways that build trust, drive accountability, and create forward momentum.

Follow SAIT Corporate Training on LinkedIn: https://www.linkedin.com/showcase/saitcorporatetraining/?viewAsMember=true

Connect directly with Jennie and Craig on LinkedIn:

• Jennie: https://www.linkedin.com/in/jenniengilbert/
• Craig: https://www.linkedin.com/in/craighess/

Have burning questions about leadership that you'd like us to address? Email them to leadership.questions@sait.ca and let your voice be heard.

If leadership is anything, it’s personal.

Relational leadership isn’t about checking in, it’s about tuning in. It’s about building trust, earning influence, and developing people not numbers. That kind of leadership builds social capital, deep, resilient trust that makes performance sustainable.

But here’s the truth: When you lead this way, you’ll clash with systems that see humans as resources. You’ll frustrate those chasing quarterly wins while you're focused on long-term growth. You’ll challenge the belief that fear drives results, because you know safety, not silence, is what moves people forward.

If you believe leadership is about people, not power, this one’s for you.

Follow SAIT Corporate Training on LinkedIn: https://www.linkedin.com/showcase/saitcorporatetraining/?viewAsMember=true

Connect directly with Jennie and Craig on LinkedIn:

• Jennie: https://www.linkedin.com/in/jenniengilbert/
• Craig: https://www.linkedin.com/in/craighess/

Have burning questions about leadership that you'd like us to address? Email them to leadership.questions@sait.ca and let your voice be heard.

Leadership takes more than drive, it takes emotional endurance.

In today’s high-pressure environments, leaders are expected to stay steady, make smart decisions, and support other, often without pausing to recharge themselves. But emotional strength doesn’t come from pushing through alone.

It comes from knowing how to reset, recover, and rise again. In this discussion, Jennie and Craig explore the vital connection between emotion and performance.

You’ll learn how to recognize your limits, manage stress in the moment, and build the long-term emotional resilience that leadership demands.

Don’t wait until you’re running on empty, join us to lead with clarity, strength, and staying power

Follow SAIT Corporate Training on LinkedIn: https://www.linkedin.com/showcase/saitcorporatetraining/?viewAsMember=true

Connect directly with Jennie and Craig on LinkedIn:

• Jennie: https://www.linkedin.com/in/jenniengilbert/
• Craig: https://www.linkedin.com/in/craighess/

Have burning questions about leadership that you'd like us to address? Email them to leadership.questions@sait.ca and let your voice be heard.