Episodios

  • Make a Remarkable Difference – Leading From the Front!

    Make a Remarkable Difference – Leading From the Front!
    Mar 18 2021
    Your title doesn't make you a leader, the relationship you form with your team does. Want to learn how to make a 'remarkable difference' and hear why TITLE means nothing in leadership? Listen to this podcast hosted by Gary McGrath where Jim Iyoob, Chief Customer Officer at Etech, speak from the heart about his journey ...

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    29 m
  • Setting Big Goals – Leading From the Front

    Setting Big Goals – Leading From the Front
    Mar 18 2021
    Listen to Etech's, COO, Kaylene Eckels, as she describes the importance of 'playing your position' on the team and how she grew into her present executive role of a 3000 person multi-national company. She sets BIG GOALS! Hear how she does this with the company vision – To make a remarkable difference for each other, our customers, and within our communities.

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    28 m
  • Wellbeing Leadership Suggestions – Leading from the Front Podcast

    Wellbeing Leadership Suggestions – Leading from the Front Podcast
    Mar 18 2021
    Here is a Special Edition of the Leading from the Front podcast featuring Etech's President & CEO, Matt Rocco Sr.. He has shared some amazing Wellbeing Leadership Suggestions to Fight with COVID 2019. The recent pandemic is causing a lot of chaos and economic disruption for organizations across America and the world. Hear the message he offered to help face this challenge through these principles: 1) Lead with facts, not fear 2) Surface and dispel rumors 3) Don’t forget about the human connection 4) Focus on self-care 5) Make plans for recovery.

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    29 m
  • Integrating Human and Artificial Intelligence to Improve Customer Experience

    Integrating Human and Artificial Intelligence to Improve Customer Experience
    Nov 23 2021
    Customers are only looking for a consistent, effective, and personalized experience. Studies have shown that 86% of buyers will pay more for a better customer experience, but is it possible to consistently deliver a Remarkable Customer Experience? YES!! In this podcast you will learn how to integrate and effectively use AI-powered speech analytics and human ...

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    26 m
  • HOW TO ENSURE DATA PRIVACY AND DATA SECURITY IN THE CONTACT CENTER?

    HOW TO ENSURE DATA PRIVACY AND DATA SECURITY IN THE CONTACT CENTER?
    Jan 27 2022
    In this podcast, Etech’s Chief Security Officer, Ronnie Mize explains how to ensure Data Privacy and Data Security in the Contact Center. Securing your customer’s data is important for many reasons: Your business depends on it and if your organization doesn’t take the necessary steps to protect customer data, you’ll be vulnerable to data security ...

    Hosted on Acast. See acast.com/privacy for more information.
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    47 m
  • Driving CX Success By Leveraging Customer Insights

    Driving CX Success By Leveraging Customer Insights
    Feb 23 2022

    Hosted on Acast. See acast.com/privacy for more information.
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    26 m
  • How to Create a Passionate Workforce?

    How to Create a Passionate Workforce?
    May 24 2022

    Hosted on Acast. See acast.com/privacy for more information.
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    18 m
  • How Human Resources Helps in Creating Better Customer Experiences

    How Human Resources Helps in Creating Better Customer Experiences
    Jun 30 2022
    What is the biggest resource of your organization? Undoubtedly, your people! When your own people feel empowered at the workplace, it results into great job performance, job satisfaction, strong commitment to the organization, and the biggest of all increase in employee retention. Employee empowerment is all about supporting, providing guidance and making them feel a sense ...

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    26 m
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