Leadership Without Experience: Can It Work in 9-1-1?

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Leadership is often defined by qualities such as integrity, transparency, diligence, and sound judgment—traits that transcend industries. Yet in specialized fields, like emergency communications, one question remains: are these universal skills enough? Or does true leadership in a dispatch center require firsthand experience behind the console? Can an outsider step into supervision and succeed, or is time on the headset an irreplaceable prerequisite?

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