Kathleen Webb - From Theory to Practice at Cal DMV

Kathleen Webb has gone from theory to practice, moving from her role as Director of Performance Improvement for the California Government Operations Agency to the state’s DMV as its Chief Deputy Director. Serving 50,000 customers the DMV was infamous for stories of day-long lines, although a strike team learned that 16% of all customers waited more than 2 hours. Today, the average wait time in 20 minutes, and it’s only going to get better. Learn more about John's Masterclass.

Must listen

Kathleen Webb is such a great positive person and a pleasure to listen to. She is a brilliant strategist. Her knowledge and experience on how to successfully lead business operations and improve performance while maintaining accountability are outstanding. I strongly recommend you listen to this episode. It will open your eyes and help you become a more Agile individual and leader, in turn, improve your operations exponentially. A must listen to!