Jimmy Wales on The Seven Rules of Trust and Building Integrity at Scale

Can trust be engineered into digital systems or is it purely cultural?

In this episode of Technovation, Peter High speaks with Jimmy Wales, co-founder of Wikipedia and author of The Seven Rules of Trust, about designing platforms that scale without sacrificing integrity. From neutrality policies to radical transparency and human-in-the-loop AI governance, Wales shares how trust must be built, not assumed.

Key highlights from the episode:

• Why trust operates at a human scale, even inside global platforms

• How incentives shape behavior, and why ad-driven models distort integrity

• Lessons from Airbnb’s early trust crisis

• Managing generative AI with human oversight

• Neutrality as a strategic discipline in polarized times