Jessica McDowell: The Evolving Culture of Distributor Platforms | Ep. 30

Join Nancy Ridge Founder of Ridge Innovative and Jessica McDowell for a great conversation on the evolving culture of distributor platforms. Jessica is responsible for driving the strategic direction of the high growth technology market segments within TD SYNNEX’s North American Advanced Solutions business unit, managing relationships and key deliverables for more than 120 vendor partners. McDowell and her team work to deliver innovative routes to market that address industry trends, enabling partners to leverage TD SYNNEX' exclusive tools and services, and execute a best-in-class level of customer service that has earned numerous awards and accolades. Her team is also responsible for streamlining operational efficiencies and delivering the highest level of customer care from pre-sales to post-sales delivery. Prior to her current role, McDowell served as Vice President, Business Development within the Advanced Solutions practice from 2019 to 2022. She also held multiple leadership positions within the SYNNEX Corporation prior to its merger with Tech Data in September 2021, including as a Director, Business Development, from 2016-2019. McDowell has over 15 years of channel experience and has been named a CRN Channel Chief 2023-2025, along with earning a place on CRN’s Women of the Channel list in 2022-25. She graduated from the University of Tennessee and is a Greenville, South Carolina, native. Index • 01:33 – Jessica McDowell’s Background • 04:12 – Advancing from Field Rep to SVP: The Career Advantages Gained • 06:11 – Culture, Innovation, and AI: Evolving How Customers Buy and Partners Sell • 12:02 – Simplifying Complexity for a Better Customer Experience • 14:21 – Leading with Purpose: Embracing Servant Leadership in a Bold Era • 17:18 – Women in Tech: Advancing Leadership in a Challenging Landscape • 27:41 – The innovation Jessica would most like to see gain adoption Links – • TD SYNNEX - https://www.tdsynnex.com/ • Jessica McDowell LinkedIn – https://www.linkedin.com/in/jessica-mcdowell/ • TD SYNNEX's annual Direction of Technology report - https://content.tdsynnex.com/dot/ If you enjoyed this podcast, be sure to subscribe to us on Soundcloud for more episodes and write us a review! Share this episode with anyone interested in unconventional ideas. Do you have questions, comments, insight on the topics discussed today? Send an email to [e-mail] with Subject: “Culture of Innovation E30”! Follow Us On: iTunes: https://podcasts.apple.com/us/podcast/culture-of-innovation/id1537650821 Amazon Music: https://music.amazon.com/podcasts/ce61f5ea-6e14-4056-bcf4-bdb2717eb9ca/culture-of-innovation Website: https://ridgeinnovative.com Twitter: https://twitter.com/nancy_ridge LinkedIn: https://www.linkedin.com/in/nancy-ridge-085988a YouTube: https://www.youtube.com/channel/UCjEMawW6iUoDcQDjvtKTBzA Soundcloud: https://soundcloud.com/culture-of-innovation