In this podcast episode, Michael, Peter, and Adam discuss with Philip Charles-Pierre about the evolving landscape of the insurance industry, focusing on the role of technology, the importance of relationships, and the challenges faced in commercial lines rating. They explore how AI and data flow can enhance the efficiency of agents and carriers, while emphasizing the need for collaboration and partnerships to drive innovation. The conversation highlights the gradual changes in the industry and the potential for niche markets to thrive as technology continues to advance.

In this episode of the Momentum AMP podcast, Teresa Kitchens, founder and CEO of Sterling Insurance Group, shares her insights on the evolving insurance industry, the impact of technology and AI, and the importance of building strong relationships within the industry. She discusses the challenges and opportunities that come with change, emphasizing the need for agencies to adapt and grow in a rapidly changing environment. Teresa also highlights the significance of understanding AI and its potential to enhance agency operations, while acknowledging the fears and uncertainties that many in the industry face regarding its implementation. In this conversation, Michael Lebor and Teresa Kitchens discuss the complexities of running an insurance agency, emphasizing the importance of understanding the difference between being a salesperson and a business owner. They explore the need for effective training and support, the significance of having a clear vision for agency operations, and the role of technology and AI in enhancing agency efficiency. The discussion also highlights the necessity of communication within the team and with clients to foster a successful agency environment.

In this conversation, Ema Roloff shares her unique journey into the insurance industry, highlighting her transition from teaching to technology and sales. She discusses the impact of social media, particularly TikTok, on her professional development and audience engagement. Ema emphasizes the importance of focusing on problem-solving in technology implementation, especially in the fast-paced insurance sector, and reflects on the challenges of transitioning from core selling to consulting. The discussion also touches on the broader implications of AI in the industry and the need for a strategic approach to technology adoption. In this conversation, Ema Roloff and Michael Lebor discuss the challenges faced by insurance agencies, including the impact of technology, the aging workforce, and the importance of uniquely human skills in the age of AI. They emphasize the need for agencies to focus on solving core problems rather than just adopting the latest tools, and the significance of knowledge transfer within organizations. The discussion also highlights the role of AI in enhancing agency operations and the necessity for employees to develop digital literacy to adapt to changing job landscapes.