Inside the 911 Call Center

In this episode of Behind the Star, Garbrielle Griffith, an Emergency Communications Specialist, and Nikayla Phillip , a 911 Supervisor, share their experiences from the front lines of emergency response. They recount some of the most impactful calls they've handled, offering a glimpse into the intense and often unpredictable nature of their work.

Garbrielle and Nikayla discuss what it takes to thrive in this demanding role, the kind of person best suited for the job and the preparation required to handle the constant unknowns. They also explore how many use this position as a stepping stone into law enforcement, highlighting the skills and insights gained from their experiences.

• (1:55): The seriousness and stress of the job
• (9:05): The Comm Center looks like you would expect from a TV show or movie
• (10:17): How long does it take to feel comfortable in the role?
• (11:23): Learning how to do the job
• (13:38): Traits and skills needed to be a 911 operator
• (15:24): How has this job changed you?
• (17:04): The biggest miscinceptions about 911 operators
• (18:11): Gabrielle and Nikayla share some of their most memorable calls
• (25:31): Why you should consider applying for a job here