Inside Trinny London, Benefit & MADE.com: The Truth About Building Brand Advocacy
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Inside Trinny London, Benefit & MADE.com: The Truth About Building Brand Advocacy
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Are you building a real community around your brand or just spending budget on meaningless partnerships and vanity metrics?
In this episode of Building Brand Advocacy, Verity sits down with marketing consultant Lauren Spearman who has worked with Global brands including Benefit Cosmetics, MADE.com, Trinny London to unpack what genuine advocacy looks like today vs. a decade ago and why most influencer strategies are still stuck in 2014.
We go deep on how to move from fabricated, performance-led “community” to truly invested brand advocates who buy, refer, and defend your brand online.
In this episode, you’ll learn:
Evolution of brand advocacy over the last 10 years
How Benefit Cosmetics build a ‘warm’ brand through effective influencer strategies
How to find organic advocacy in your existing community
How to build real relationships with your influencer partners
What went into creative authentic advocacy at MADE.com
The work behind Trinny London Tribe
CMOs, brand and social leads, and anyone tired of pouring budget into influencer campaigns that don’t convert into real advocacy, retention, or revenue, this episode is for you.
CHAPTERS
02:37 Netmums and Real Community
06:24 Inside Benefit Cosmetics
12:20 Employee Advocacy in Action
19:33 Benefit Mascara Maldives Launch
21:37 Reframing advocacy at MADE.com
24:52 Building the Advocacy at MADE.com
30:28 Brand Advocacy vs Performance
34:26 Treating Creators as True Partners
37:26 Behind the Trinny Tribe Community
40:36 Quick fire and Wrap Up
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CONNECT WITH LAUREN
LinkedIn: https://www.linkedin.com/in/laurenspearman/
Instagram: https://www.instagram.com/laurenspearman/
TikTok: https://www.tiktok.com/@spearmanlauren
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