Inclusive Product and Service Design

Nothing about us without us. What does that mean? Well, in the case of product and service design, it means that designers shouldn’t be designing “for” the most marginalized but instead “with” them. Why do toy designers design “toys for girls” and “toys for boys”? Why are products that address the needs of people with disabilities an exception rather than the rule? Why are the most marginalized people not at the decision-making table when products and services are conceptualized and launched? In this episode, we ask product designers Reginé Gilbert, Jahan Mantin and Vanessa Raponi about what inclusive product, service and program design looks like.