What if your biggest workforce segment is the least connected? In this episode, Toby Mildon speaks with Peter Durkin, CMO at Blink, about the hidden risks of overlooking frontline employees—and how organisations can turn connection into a strategic advantage.

They explore why traditional communication tools fail deskless workers and why solving this challenge requires more than just new technology. Peter introduces the concept of a “frontline connection methodology” and explains how organisations can move beyond surface-level fixes to drive meaningful engagement, productivity, and inclusion.

Key takeaways:

• Why 80% of the workforce is often excluded from workplace communication
• The risks of treating employees as a cost rather than a competitive advantage
• Why technology alone won’t solve frontline engagement challenges
• The importance of change management, digital identity, and adoption strategies
• How better connection drives inclusion, productivity, and employer brand

Guest: Peter Durkin, Chief Marketing Officer at Blink

• LinkedIn: https://www.linkedin.com/in/peterdurkin/
• Website: https://www.joinblink.com/

Send us a message

If you're enjoying this episode and looking to boost equity, inclusion, and diversity in your organisation, my team and I are here to help. Our team specialises in crafting data-driven strategies, developing inclusive leaders, designing fair recruitment processes, and enhancing disability confidence. With a blend of professional expertise and lived experience, we're ready to support you on your journey. Reach out to us through our website.

If you want to build a more inclusive workplace that you can be proud of please visit our website to learn more.

Are you always putting others first at work? You might be heading for burnout — and not even realise it.

In this powerful episode, Toby Mildon speaks with Pam Burrows, known as The People Booster, about her unique CARE model for wellbeing. Pam shares her own burnout experience and how leaders who constantly serve others without taking care of themselves can harm not only their health, but their teams too.

We explore practical ways for HR and ED&I professionals to avoid burnout, manage energy, and shift mindset — starting with ditching guilt and embracing balance.

Key takeaways:

• Why wellbeing is a leadership responsibility.
• How guilt signals poor boundaries — and what to do about it.
• The CARE model: Compassion, Acknowledgement, Reality, Energy.
• The link between self-care and truly inclusive workplace cultures.
• Simple, actionable wellbeing strategies that stick.

Guest highlights:
Pam Burrows has over 30 years’ experience helping organisations boost wellbeing and reduce stress. She’s the creator of the CARE model and author of Burnout Buster.

Guest links:
Pam's Website
Connect with Pam on LinkedIn
Resources: Burnout Buster Book, Monday Motivation signup

Send us a message

If you're enjoying this episode and looking to boost equity, inclusion, and diversity in your organisation, my team and I are here to help. Our team specialises in crafting data-driven strategies, developing inclusive leaders, designing fair recruitment processes, and enhancing disability confidence. With a blend of professional expertise and lived experience, we're ready to support you on your journey. Reach out to us through our website.

If you want to build a more inclusive workplace that you can be proud of please visit our website to learn more.

What does it take to lead with inclusion in a complex, global organisation?

In this episode of the Inclusive Growth Podcast, Toby Mildon speaks with Rebecca Pearson, Chief Sustainability and People Officer at Bupa, about her incredible 31-year journey from frontline employee to executive leader. Rebecca shares how active listening, employee-led initiatives, and a values-driven culture underpin Bupa’s inclusive approach to leadership.

You’ll hear practical insights into how inclusion is embedded into the DNA of the organisation—not as a “nice to have” but as a core business priority. From frontline feedback leading to immediate policy changes, to the power of employee advisory boards, Rebecca offers invaluable lessons for Chief People Officers navigating today’s polarised and pressurised environments.

Key takeaways:

• Why inclusion must be embedded in day-to-day leadership, not treated as a side project.
• How active listening leads to real, meaningful change.
• The role of psychological safety in building trust and performance.
• Why Bupa’s approach to diversity goes beyond metrics to everyday connection.
• How aligning sustainability and people strategy creates long-term inclusive growth.

Guest Highlights:
Rebecca Pearson, Chief Sustainability and People Officer, Bupa
Rebecca's LinkedIn Profile
Bupa's Everyone's Welcome Website

Send us a message

If you're enjoying this episode and looking to boost equity, inclusion, and diversity in your organisation, my team and I are here to help. Our team specialises in crafting data-driven strategies, developing inclusive leaders, designing fair recruitment processes, and enhancing disability confidence. With a blend of professional expertise and lived experience, we're ready to support you on your journey. Reach out to us through our website.

If you want to build a more inclusive workplace that you can be proud of please visit our website to learn more.