Improving customer engagement in the commerce space

Did you know that repeat customers are nine times more likely to convert towards additional offers than the first-time shopper?

 

In this episode of ColumbusCast, Customer Experience Specialist Steve Lyon joins Anders Östlund, our Growth Lead in the Digital Commerce team, and Fredrik Andersson, our Head of User Experience. Here, we discuss how businesses interact with customers through digital channels, and how you can improve your customer engagement strategies within the commerce environment.