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Summary

In this episode of the Off the Ladder podcast, host Branden Sewell interviews Cory Byron, owner of Van City Electric. They discuss Cory's journey into the electrical trade, the importance of technology and automation in home services, and how to build an effective tech stack. Cory shares insights on customer engagement, the significance of reviews, and strategies for hiring and retaining great employees. They also explore the use of video estimates through Live Switch and the mindset shifts necessary for business growth. The conversation emphasizes the importance of implementation in achieving success and reducing stress in business operations.

Takeaways

Cory Byron started Van City Electric in 2008 and has embraced technology to streamline operations.
The importance of a tech stack, with Jobber as the central hub for managing business processes.
Automation reduces chaos and stress in business, allowing owners to focus on growth.
Customer reviews are crucial for building trust and credibility in the home service industry.
Implementing systems early on can prevent growing pains as the business scales.
Video estimates can be as effective as in-person visits, saving time and resources.
Hiring great employees requires a strong employer brand and a positive company culture.
Mindset shifts are necessary for business owners to attract and retain talent.
Onboarding processes should be structured to ensure new hires are set up for success.
Continuous implementation of new ideas and systems is key to business growth.

Chapters

00:00 Introduction to Van City Electric
01:19 Cory's Journey into the Electrical Trade
04:52 Embracing Technology in Home Services
08:41 Building a Tech Stack for Efficiency
12:52 The Importance of Consistency in Business Systems
16:12 Leveraging Reviews for Business Growth
20:00 The Role of Online Presence in Hiring
24:52 Streamlining the Hiring Process
27:11 The Hiring Journey: Persistence Pays Off
28:56 Taking Ownership: Leadership and Employee Retention
30:38 Finding Great Talent: The Search for Rock Stars
32:46 Building a Strong Team: The Importance of Employee Retention
33:44 Mindset Shift: Pricing and Hiring Strategies
35:49 Onboarding Excellence: Training New Employees
39:55 Creating a Positive Work Environment: Attracting Top Talent
46:15 Leveraging Technology: The Impact of Live Switch
49:57 Innovative Video Solutions for Service Industries
52:10 Overcoming Hesitations in Virtual

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