ITSM Elevate: Release vs Deployment - Behind the Curtain of Change

In this episode of ITIL® 4 Unplugged: Elevate Your ITSM, Tyler and Rachel untangle the often-confused practices of Release Management and Deployment Management. Through real-world examples, natural conversation, and a touch of humor, they explore how these practices differ, how they work together, and how they intersect with Change Enablement, CI/CD pipelines, and the Service Value Chain. Plus, they dive into the four dimensions of ITIL® 4, showing how a holistic view elevates the impact of every release and deployment. If you’ve ever pushed a change live—or watched one crash and burn—this one’s for you.