Human Interest: Building Trust Through Inclusive Innovation & Design with JPMorgan's Jessica Hartley

Join us for an insightful conversation with Jessica Hartley, Managing Director and Head of Design and Customer Experience at JPMorgan Chase's Consumer and Community Banking division.

With over 20 years of experience in digital transformation and innovation, Jessica leads teams focused on user experience, interaction design, and content strategy 💕.

Jessica is a passionate advocate for inclusive design and innovation, currently leading Design and Customer Experience for Finance, Technology and Data & Analytics Portfolio at JPMC.

As a passionate advocate for workplace diversity, Jessica also serves as:

• Co-Chair of the Global Bi+ Council
• Executive Sponsor for DCE Inclusion Pillar
• Member of Black Executive Forum
• Atlanta Tech Center Leadership Team member

Her remarkable ability to blend inclusive leadership with technological innovation has established her as an influential voice in corporate transformation.

Experience firsthand how Jessica's pioneering approach to combining data analytics with human insight is reshaping the future of customer experience and employee engagement. Learn how your organization can harness the power of inclusive design to build stronger connections, drive innovation, and create lasting impact across all stakeholder groups

Don't miss this opportunity to learn from a leader who's revolutionizing customer experience through inclusive design and innovation!

Trust Builders: The Podcast for CX, EX and Marketing Professionals
With Chris Johnston and Alex Genov 🚀

#TrustBuildersPodcast #CustomerExperience #Leadership #EmployeeExperience #Diversity #Culture #CX #UX #FinTech #HumanCenteredDesign

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Trust Builders Podcast 🚀
For CX, EX and Marketing Professionals

With your hosts, Chris Johnston (Founder and CEO of Emotion-AI and predictive insights plaftorm, Adoreboard) and Alex Genov (former Zappos, Customer Research Leader, Author & Keynote Speaker)