Human Factor (Aired 08-02-25) Humanizing Leadership: How Listening Rebuilds Trust and Culture

HR expert Erica Butler shares how leaders can rebuild trust, improve culture, and foster inclusion through authentic listening and consistent action on The Human Factor.

Chapters

• (00:00:00) - The Human Factor
• (00:00:30) - The Human Factor
• (00:01:07) - What Happens to a Company Culture When Employees Don't Feel Heard
• (00:03:15) - How to Change a Toxic Work Environment
• (00:05:05) - Employees Need Anonymous Feedback
• (00:06:49) - 5 small steps a leader can take to improve how they listen
• (00:09:48) - The Human Factor: Diversity and Intercultural Intelligence
• (00:12:28) - What Does Inclusion Really Look Like?
• (00:13:53) - Undoing unconscious bias in hiring and promotions
• (00:16:01) - What are some of the practical ways to make the Diversity Initiative more
• (00:18:28) - Cultural Intelligence
• (00:22:33) - The Human Factor: Should Businesses Treat HR as an Administrative Department
• (00:25:01) - Are HR Leaders Becoming More Than Compliance Enforcers?
• (00:27:16) - How a Strategic HR Person helped a company succeed or scale
• (00:29:57) - How to Manage HR in a Small Company
• (00:32:42) - What Should an HR Team Prioritize?
• (00:36:03) - The Human Factor
• (00:36:49) - Why is Trust so Hard to Rebuild in a Broken Workplace
• (00:38:33) - What are some signals that a team doesn't trust its leadership?
• (00:39:49) - How to Earn Back the Employee Trust
• (00:44:31) - What Can a Leader Do to Change a damaged Culture?
• (00:46:28) - Humanization in the Human Factor