How turning customers into “raving fans” fuels success

In this week’s episode, Shahar and Romi talk with Eilon Reshef, Gong’s Co-Founder and Chief Product Officer.

Gong have undergone significant growth in the past six years, accelerating from 10 employees to around 1200 in that short time. Eilon discusses the importance of hiring responsibly, why hiring fast is never beneficial and why it’s paramount to keep the bar high while scaling.

Strong operating principles are at the core of the company and they apply to customers and employees alike. How do you create “raving fans”? Eilon has specific advice. He also talks about how to make your guiding principles stick, and actually mean something right throughout your organization.

Gong want employees to “enjoy the ride” - but how easy is that to achieve without taking a hit on revenue, especially in these tough economic times? Eilon continues to keep Gong lean, and isn’t a fan of excessive “party budgets”. What should your company do to strike the balance between employee happiness and driving profit? Eilon has suggestions.

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