Are you leaving money on the table by neglecting your existing clients? What if the key to exponential growth isn't just about acquiring new customers, but about maximizing the value of those you already have? Jay Goncalves, a client retention specialist, joins Allan Dib to explore the often-overlooked power of customer lifetime value.

This isn't just about customer service; it's about building a sustainable business where clients become your biggest advocates. Discover how to create systems that foster consumption, drive referrals, and truly understand your clients' evolving needs. Learn why exceeding expectations isn't always the answer and how a shift in focus can transform your bottom line. The strategies you'll learn in this episode could unlock a new level of stability and profitability for your business.

Key Takeaways:
1. The Power of Lifetime Value
2. The Client's Perception of Value: Consumption and Context
3. The Essential Role of Client Success
4. Orchestrating Referrals: Turning Customers into Advocates
5. Understanding the Psychology of Referrals

Connect with Jay Goncalves

Website: www.ethicalscaling.com

Ethical Scaling Podcast: https://podcasts.apple.com/us/podcast/ethical-scaling-podcast-season-1/id1735298871

Instagram: https://www.instagram.com/ethical.scaling/

YouTube: https://www.youtube.com/@ethicalscaling5536

TikTok: https://www.tiktok.com/@ethicalscaling

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