How to Keep Clients Obsessed With You: Let's Talk Client Experience

If you want clients who stay longer, refer faster, and rave about you when you’re not in the room, this episode is for you. Today I’m breaking down exactly why customer service is the real secret to high ticket sales using real life examples and how we can translate them into our online businesses. We are going to learn how to keep the customers coming but also keep them obsessed with you.

🎯 What We Cover in This Episode

• Why client experience matters more than pricing (even in high ticket sales)
• The difference between feeling “rushed” vs. feeling taken care of
• How $60 services can feel luxe — while $6,000 offers feel like a McDonald’s drive-through
• The real reason referrals fuel scalable coaching businesses
• How customer service directly impacts retention, testimonials, and word-of-mouth
• Why people buy you, not just your offer
• Translating in-person customer service into the online coaching space
• How systems, onboarding, and funnels affect your ability to scale your business
• Simple ways to go above-and-beyond without burning yourself out
• Why shouting out your clients builds loyalty and long-term sales
• How energetics, rest, and actually having fun can explode your growth

Are you our next member?

✨ Cocktails & Close is our membership for coaches who want elevated networking, high-end conversations, and real support while scaling their coaching business.

Inside, we host:

• Luxe online networking events ranging from: cocktail hours, mindset hours, networking speed date events and getting you into rooms with VIP experts to help scale your business through Q+A Masterclasses.

👉 Sign up for Cocktails & Close here:

Shout outs:
Lucy: Amazing VA match-making service

Liv: Lead Gen specialist

Ashley: Community Queen and Sales Mentor

Christa: My business coach who changed my life!!

This podcast was produced by Your Girl Media

To learn more:

Email: [e-mail]

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If you’re ready to scale your coaching business, attract dream clients, and close more high ticket sales — I’m your girl.

Work with me: www.yourgirlmedia.com

Follow on Instagram: @yourgirlmedia

Want a Podcast Strategy Sesh to brainstorm your podcast? DM me at @yourgirlmedia

Join the conversation: DM me your biggest biz question or what topic you want next on the pod!

💌 Want access to my match-making program to match you with certified setters & closers? Check out: yourgirlmedia.com