How to Build Client Loyalty That Lasts

Most accounting firms don’t lose clients because of bad work. They lose them because the experience feels forgettable.

In this week's tactic, 7 Figure Accountant host and TopFirm CEO Nick Sinclair reveals how building a standout client journey—one that’s proactive, consistent, and caring—can become your firm’s biggest growth engine.

In this episode, Nick discusses:

✅ Why slow responses and poor communication cause silent resentment

✅ How to design a client journey that builds trust and loyalty

✅ The CARE Framework for consistent client success

✅ Why improving client experience leads to 67% more profit—with the same clients

If you want clients who stay, refer, and rave about your firm, it starts with mastering their journey.