How digitising work in the integrated front door team has improved workforce efficiencies

Introduced initially as a pilot in January 2025, the Council’s Integrated Front Door team tracks contacts and referrals using digital whiteboards that share live data.

The new technology means an end to time-consuming manual recording, freeing up more hours for practitioners to focus on their work and greater opportunities for the service to invest in the workforce.

In this episode, Laura Snell, service lead for North East Lincolnshire’s Integrated Front Door in children’s services. and Sam, deputy service director within the Integrated Front Door and Safeguarding , talk about how, almost a year on, – the IFD pilot project became a reality and a valuable resource.

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