How You Operate Makes the Magic

"It's not magic that makes it work. It's the way we work that makes it magic."

Notable Moments

[01:10] – Living List travel destinations: Australia and Austria

[04:50] – What makes Disney’s people and operations so special

[09:29] – The quote I live by: “Do your best and forgive yourself.”

[11:10] – Pushing my limits: rafting in Chile with DeJuan Rivers

[13:18] – Final thoughts on bold moves and great stories

Denella Ri'chard returns with three questions that guide our conversation to conversation about dream destinations, life lessons from Disney, and pen pals turned lifelong friends. I share my thoughts on how operational excellence makes the magic, what Austria means to me, and why the quote “Do your best and forgive yourself” keeps showing up in my life. We also talk about facing fears, bold moves, and the surprising connection between theme parks and national parks.

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