How We Used AI to Cut Admin Work in Half and Keep More Patients Coming Back

Description:

In this solo episode, Dr. Ben Bagge dives into a real-world solution that’s transforming communication at Pro+Kinetix. As their clinic grew from 5 to 20+ team members, keeping patient messaging consistent became a major challenge. The solution? A custom-built GPT trained on their own SOPs and communication standards.

Dr. Ben walks you through:

• Why consistent communication is critical to patient trust and retention

• How passive messaging leads to lost appointments and poor outcomes

• The AI tool his team now uses to write, coach, and standardize messaging—without losing the human touch

• How this custom GPT helps cut admin time, improve team confidence, and scale leadership training

• Why most clinics are still teaching the wrong communication habits—and how to fix them

Whether you're managing a growing team or still dialing in your own messaging, this episode offers practical insights and a powerful tool you can start using today.

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