How To Create Good QM Evaluation Questions

Changing evaluation questions can invalidate your contact center data. That is why creating great evaluation questions from the start is key.
Dave Hoekstra is joined by program enablement manager, Therese Fruth, to discuss how to create great questions. Therese Fruth has firsthand experience building a contact center from the ground up. She shares strategies on how many evaluation questions to include, examples of good and bad questions, as well as tips for keep the organizational goals top of mind.