How Tinder Swiped Right on Customer Experience | Curtis Stevens (ex-Tinder)

Today, we’re talking with Curtis Stevens, who, until recently, was Tinder’s Director of Product Consumer Insights, and prior to that held product leadership roles at Qualtrics, Amazon, and more. In this episode, Curtis shares: How AI can actually be a tool for human connection His process behind Tinder’s transformation into customer-centricity, with real, measurable results How to balance short-term user joy with long-term product innovation and future features And how AI is driving customer experience changes faster than research can follow, and what you can do to keep up Links LinkedIn: https://www.linkedin.com/in/curtis-b-stevens/ Chapters 00:00: Intro 03:03: Curtis Stevens' product journey 7:40: Challenges and strategies in customer experience 14:54: Curtis' journey workshops 20:41: AI's role in customer research 27:41: Conclusion Follow LaunchPod on YouTube We have a new YouTube page (https://www.youtube.com/@LaunchPodPodcast)! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com (https://logrocket.com/signup/?pdr). Special Guest: Curtis Stevens.