How POA and Intermedia Are Driving Auto Dealership Communications Forward

In this episode, host Kieran Devlin sits down with Chris Miller, Vice President of Technology and Solutions at Pacific Office Automation (POA), to explore how auto dealerships are transforming their communications strategies.

Chris shares front-line insights into the sector’s unique challenges—from outdated tech to rising customer expectations—and how unified communications solutions from Intermedia are helping dealerships boost responsiveness, improve internal efficiency, and gain powerful analytics-driven insights.

If you're in a tech decision-making role or serve the auto retail space, this is a must-watch conversation on turning communication from a headache into a competitive edge. Key takeaways include:

• The shift from outdated on-prem phone systems to cloud-based UCaaS for real-time communication and agility.
• How Intermedia’s seamless integration with tools like Microsoft Teams supports dealership workflows and boosts adoption.
• The critical importance of ease of use, mobile access, and simplified deployment for IT-strapped dealership operations.
• Why AI and advanced analytics will drive the next wave of communication innovation in auto retail.