How Norfolk Southern Measures Real Impact from AI and Data

1024: Where is AI actually moving the needle in industrial operations? In this episode, Anil Bhatt, Chief Information and Digital Officer of Norfolk Southern, shares how the $12B freight rail company is turning AI into measurable value — without overhyping its potential. Topics include: A disciplined approach to AI deployment with measurable ROI Norfolk Southern’s “3 As” framework for enterprise data strategy Copilot adoption to augment associate workflows Lessons from customer-centric redesign of freight experiences The role of AI in enabling safety, resilience, and transformation