• How Customer Service Changes Technology Choices

  • Feb 26 2025
  • Duración: 14 m
  • Podcast

How Customer Service Changes Technology Choices

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    Today, Chris Cotton talks about recent customer service interactions at his businesses. He then explains his thought process of how technology can and/or should be used in these interactions, saying to be careful not to over-rely on tech. Chris then gives examples of strong customer service experiences he's had with Apple and Starlink, demonstrating how these interactions can sway customer loyalty.

    00:00 Balancing Tech in Customer Relations

    03:50 Lifelong Android User's Laptop Experience

    09:23 Customer Service and Unique Offerings

    10:26 "Upgrading to Starlink Mini"
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