How Can Admins Influence the Salesforce Product Roadmap?

Today on the Salesforce Admins Podcast, we talk to Rebecca Sherrill, VP, and Shelly Erceg, Product Leader, both on the Salesforce Research and Insights team. Join us as we chat about the newest updates to IdeaExchange, including RoadmapExchange and Idea Insights, and why now is the perfect time to get involved. You should subscribe for the full episode, but here are a few takeaways from our conversation with Rebecca Sherrill and Shelly Erceg. How feedback shapes the product roadmap If you've ever wondered what happens after you submit an Idea to the IdeaExchange, this episode is for you. The Product Research and Insights team has been working on several new things to improve transparency and enhance collaboration between PMs and the Salesforce community. Joining us for this episode are Rebecca Sherrill and Shelly Erceg. Rebecca started at Salesforce in user research, where she talked to, interviewed, and observed hundreds of admins to better understand their needs. "I have a huge appreciation for the admin community because I spent so much time with them during those years," she says. Shelly, meanwhile, started as a PM on workflow and process automation tools, building products like Process Builder and part of the Flow engine. "Admins are my jam," she says. On the Product Research and Insights team, she's focused on IdeaExchange and True to the Core. Together, they're here to tell us about how RoadmapExchange and Idea Insights will help you see how your feedback influences the product roadmap. What is RoadmapExchange? If you've ever submitted to IdeaExchange, it's natural to ask yourself, "How do I know if they're working on my Idea? Is it ever going to be implemented? If not, why?" That was the impetus behind RoadmapExchange, which maps ideas to Salesforce product roadmaps. The goal is to offer a peek behind the curtain, allowing you to see what the product team is working on right now and what they're considering for the future. Most importantly, it allows the community to provide feedback and use cases to help guide the product team's decisions. "It's an opportunity to help shape what we build," Shelly says, and it also gives you a better idea of what's coming so you don't waste resources solving a problem that the product team is already working on. Get in on the conversation with Idea Insights The other IdeaExchange feature that Rebecca and Shelly are really excited about is Idea Insights. After twenty years, there are a lot of ideas out there. Idea Insights provides context into what's happening right now in four key areas: Top Trending Ideas with the most votes overall from the past year. Recently Updated Ideas by the Salesforce product team. Top Open Ideas of all time by cloud. Recently Delivered Ideas to check out in the product. The goal is to keep you up to date with everything happening on IdeaExchange. On the other side of things, the product team is making a push to provide more transparency and updates about Ideas, even if it's something that's not in the cards right now. Finally, if you don't have a lot of time, Rebecca encourages you to take a look at the Salesforce Research Program. All you have to do is fill out a form about yourself, and you'll only be invited to participate in things that are really relevant to you—we'll even pay you for your time. The Research and Insights team wants to hear from you, so be on the lookout for Rebecca and Shelly at a Dreamin' event near you. And don't forget to subscribe to the Salesforce Admins Podcast so you never miss an episode. Podcast swag Salesforce Admins on the Trailhead Store Learn more Salesforce 360 blog: A Guide to RoadmapExchange: Your Feedback, Next Steps Salesforce 360 blog: Delivering on Your Feedback: Introducing Idea Insights Sign up: Salesforce Research Program Salesforce Admins blog: Introducing True to the Core Deep Dive: In-Depth Product Conversations with Salesforce PMs Admin Trailblazers Group Admin Trailblazers Community Group Social Rebecca on LinkedIn Shelly on LinkedIn Salesforce Admins on LinkedIn Salesforce Admins on X Mike on Bluesky social Mike on Threads Mike on X Full show transcript Mike: This week on the Salesforce Admins podcast, we're diving deep into the evolution of the IdeaExchange with two very familiar voices, Rebecca Sherrill and Shelly Erceg from Salesforce's research and insights team. They're here to unpack the newest updates like Roadmap Exchange and Idea Insights. And why now is the prime time for Salesforce admins to get reengaged with the IdeaExchange. So if you've ever wondered what happens after you submit an idea, or how your feedback actually influences the product roadmap, this episode's for you. So let's get Rebecca and Shelly on the podcast. So Shelly and Rebecca, welcome to the podcast, or should I say welcome back to the podcast? Rebecca Sherrill: Thank you. Super excited to be here. Shelly Erceg: Thank you so much. Mike: Both of you are veterans of ...